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About the Role

As a Client Success Specialist (CSS), you will ensure enterprise clients receive timely, accurate, and high-quality support. You will configure client accounts, coordinate onboarding, and deliver a responsive experience that builds trust and satisfaction. This role combines client communication, operational coordination, and technical problem-solving, serving as an entry point into Agility’s Client Success team with potential for progression.

Responsibilities

Configure client accounts and workflows based on requirements and industry needs.
Ensure timely, accurate responses to client queries and requests throughout the client relationship.
Maintain accurate and detailed client records, notes, and activities in Salesforce.
Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and share insights.
Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently.
Provide clear, solution-focused guidance during onboarding and ongoing client interactions.
Support Client Success Relationship Managers with onboarding activities, training sessions, and ad hoc deliverables.
Assist in maintaining strong client relationships by being proactive, attentive, and reliable.
Escalate systemic problems, account risks, or major client dissatisfaction to a Client Success Relationship Manager.
Contribute to continuous improvement by communicating client feedback and recommending enhancements to workflows or tools.

Requirements

1–2 years of experience in SaaS client support, customer success, or a related role.
Strong technical aptitude with the ability to quickly master Agility’s platform.
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
Highly organized, able to manage multiple projects and priorities simultaneously.
Knowledge of PR, media monitoring, or SaaS platforms is an asset.

Skills

Client communication
Operational coordination
Technical problem-solving
Salesforce
Platform training
Client relationship management

Location

Remote

Work Type

Fully remote
Full-time

Experience Level

Entry-level
1-2 years

Education Level

Post-secondary education in Business, Communications, or related field preferred.

Salary/Compensations

$45,000 – $55,000 CAD annually

Benefits

Health, Dental & Vision benefits
RRSP matching
Life Insurance
Employee Assistance Program (EAP)
Career Development & Progression opportunities
Paid Vacation, Personal Days, and Sick days
Flex Fridays in Summer
Week off between Christmas and New Years'
No Internal Meetings Fridays

About the Company

Agility is a growing SaaS organization.
We use technology to make hiring smarter, faster, and more personal.
We believe technology exists to amplify human insight, not replace it.
We strive every day to build a more inclusive work environment and introduce tools that enable it.

Equal Opportunity

We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.
If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements.