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About the Role

Catholic Charities Housing Support Services aims to provide clients with counseling and crisis intervention to ensure they can maintain their housing. The role involves implementing peer support services and assisting participants in achieving their short- and long-term goals.

Responsibilities

• Responsible for core housing case management, benefits advocacy, and support services for physical and mental health.
• Provide assistance to people accessing other applicable housing opportunities.
• Assist clients in maintaining or increasing their housing stabilization.
• Assess participant needs by providing immediate services, personal goals, and service plans.
• Work with participants on self-sufficiency, independence, and homelessness prevention.
• Provide advocacy and referral services as needed.
• Manage a caseload portfolio of up to 35-40 clients.
• Provide comprehensive screening and assessment of clients and services needed.
• Develop person-centered care plans, including counseling and monitoring.
• Arrange for services to meet client needs as documented in the care plan.
• Provide practical support, education, and assistance to tenants for stability and life management skills, with a minimum of monthly client contact.
• Coordinate with Catholic Charities CYO programs and community agencies.
• Provide ongoing support, including information and referral services.
• Comply with program policies and procedures.
• Maintain accurate and complete client files and complete required data collection forms and reports.
• Perform data entry into CARES Systems and complete monthly reports.
• Participate in staff meetings, client peer reviews, and training.
• Coordinate contact with collaborative agencies to identify and address client issues.
• Interface with other agencies and departments to ensure client compliance with program requirements.
• Other duties as assigned.

Requirements

• BA degree and one year of experience preferred or AA degree and three years related experience (equivalent education and experience may be considered).
• Two years of experience providing client case management services with the housing insecure population and/or service programs preferred.
• Excellent interpersonal and communication skills.
• Knowledge of San Francisco County social services networks.
• Sensitivity to and knowledge of services for seniors and adults with disabilities, homelessness/unstable housing, substance use disorders, and associated healthcare issues.
• Certified or familiarity with HCV/Housing Quality Standards.
• Ability to interact with persons from various social, cultural, economic, and educational backgrounds.
• Functional knowledge of Microsoft Office Products.
• Ability to perform duties with minimum supervision.
• Ability to communicate clearly in both verbal and written forms.
• Ability to promote a positive professional and organizational image in the community.
• Sensitivity to seniors and people with disabilities and their needs.
• Knowledge of mandatory reporting requirements for people working with aging adults.
• Sensitivity in handling complex/confidential information.
• Ability to work under pressure.
• Ability to work as a member of a team.
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.
• Responsible for accurate and timely data entry for PQI reporting and case record reviews.
• Responsible for accurate and timely submission of case records.
• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Frequent lifting, pushing, and pulling.
• Frequent repetitive motions of wrists, hands, and/or fingers.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Close visual acuity required for data analysis, transcription, computer terminal use, and extensive reading.
• Driving is required for this position.
• Occasionally exposed to outside weather conditions.
• Moderate noise level in work environment.
• May include contact with clients with mental health issues who demonstrate challenging behaviors.
• Occasionally exposed to cleaning products, perfume/scents, latex, bleach solution, cigarette smoke, and animals.
• Subject to atmospheric conditions: fumes, odors, dusts, mists, gases, or poor ventilation.
• Subject to noise levels that can be moderate to excessive.
• Subject to outside environmental conditions with no effective protection from weather.
• Work environment includes traveling using various modes of transportation.

Skills

• Bilingual in Spanish, Tagalog, Mandarin/Chinese, or other language preferred.
• Valid CA Driver’s License and personal car preferred.

Location

• Onsite

Work Type

• Onsite 5 days a week

Experience Level

• One year of experience preferred with BA degree
• Three years of experience preferred with AA degree
• Two years experience providing client case management services with the housing insecure population and/or service programs preferred

Education Level

• BA degree
• AA degree

Salary/Compensations

• $32.89-$33.89

About the Company

• Catholic Charities Housing Support Services