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About the Role

Lead the onboarding and ongoing support of music publishing licensors to Spotify’s right management systems, ensuring operational excellence across our global video licensing landscape. Serve as a key point of contact for US and ex-US partners, requiring strong cross-functional collaboration, technical fluency, and a deep understanding of rights data workflows. This role will help shape the future of video publishing operations at Spotify, driving best-in-class partner experiences and ensuring the integrity of rights management systems.

Responsibilities

Help music publishing partners get up and running on Spotify's rights management systems, creating a smooth and scalable onboarding experience.
Investigate, troubleshoot, and resolve partner questions related to rights data, claims, and platform functionality.
Own conflict management workflows, driving accurate rights data alignment and supporting efficient dispute resolution across rights holders.
Maintain and improve operational processes within our partner-facing tools, including onboarding workflows, issue resolution, and feature rollouts.
Monitor and support third-party data transfers to ensure reliable and consistent operations.
Manage licensor and market configurations, maintaining accurate setup, governance, and ongoing compliance.
Identify opportunities to improve tools, documentation, and processes that enhance partner experiences and increase operational efficiency.
Collaborate closely with teams across Legal, Licensing, Product, Engineering, and Finance to support music publishing operations at global scale.

Requirements

Experience working in music publishing, rights management, licensing operations, or a related field.
Successfully onboarded external partners and built strong relationships with stakeholders across multiple markets or regions.
Ability to navigate technical systems and investigate data, workflow, or configuration issues to identify practical solutions.
Strong analytical and problem-solving skills, with a keen eye for detail and data accuracy.
Clear and effective communication with both technical and non-technical audiences.
Thrive in collaborative, cross-functional environments and enjoy working with teams to solve complex operational challenges.
Organized, adaptable, and able to manage competing priorities in a fast-moving environment.
Care about creating efficient processes and delivering a high-quality experience for partners and stakeholders.

Location

New York, NY
London, UK

Work Type

Hybrid

Salary/Compensations

$125,883 - $179,833

Benefits

Health insurance
Six month paid parental leave
401(k) retirement plan
Monthly meal allowance
23 paid days off
13 paid flexible holidays
Equity

About the Company

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Equal Opportunity

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.