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About the Role

We are seeking a dynamic and client-centric Engagement Manager to lead the successful delivery of Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) implementations. In this pivotal role, you will be responsible for owning the end-to-end customer relationship, managing scope, ensuring solution delivery excellence, and aligning business value with client priorities. You will serve as the trusted advisor and primary point of contact for key stakeholders, overseeing all aspects of project delivery and client satisfaction across ERP and CRM workstreams.

Responsibilities

Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
Conduct risk analysis and monitor the progress of plans against project milestones and budgets.
Connect and guide the project team to minimize turn and down time.
Analyze and document requirements by liaising with users in the organization.
Leverage expertise to support go-live dates.
Support the Dynamics team, Business Units, and vendors to deliver agreed-upon objectives and measurements, on time and within budget.
Work directly with project teams to hit integration goals between Dynamics modules and automate data processing.
Manage the integration of vendor tasks and track and review vendor deliverables.
Recommend operational strategies and plans that could directly impact results.
Communicate with executive leadership on matters of strategic importance.
Guide projects from conception to final implementation and measure results in a data-driven manner.

Requirements

10+ years of experience in ERP/CRM delivery, including 5+ years leading D365 F&O and/or CE programs.
Demonstrated success managing enterprise-scale Dynamics 365 implementations ($1M+).
Strong understanding of financials, supply chain, sales, service, and/or customer experience domains.
Exceptional client-facing and executive communication skills.
Deep knowledge of the Microsoft Dynamics 365 platform, Power Platform, and related ISVs.
Program Management with multiple lane/department delivery.
Experience in a consulting environment or a similar fast-paced industry.
An analytical mind and creative problem-solving ability.
Exceptional communication skills.
Knowledge of change and problem management, and the ability to anticipate risks.
Ability to build relationships and foster trust with stakeholders, project teams, and project leaders.
Strong team-oriented mindset with the proven ability to lead on complex IT projects.

Skills

Microsoft Dynamics 365
Power Platform
ERP
CRM
Program Management
Change Management
Problem Management

Location

Remote

Work Type

Full-time

Experience Level

Senior
10+ years

Education Level

PMP Certification
Certified Scrum Master
SAFe Certification

Salary/Compensations

$106,400 - $139,360 a year
15% variable earnings

Benefits

Comprehensive benefits plan
Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

About the Company

Long View is one of North America’s most dynamic IT providers.
We create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.
Our company’s core pillars are Integrity, Competence, Value, and Fun.
89% of Long View team members rated Long View as a good or great place to work.

Equal Opportunity

Long View is an equal opportunity employer.
We are fostering an inclusive environment through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias.
We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.