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About the Role

We are looking for an analytical and creative Junior Systems Consultant to design, develop, deploy, maintain, and innovate Long View’s Cloud Management Platform capabilities. You will work to solve complex business problems using integrated technology and tools, shaping how integrated cloud management technology is used to service Long View and our clients.

Responsibilities

• Perform new client onboarding into Long View’s N-Able platform
• Fulfill support requests submitted by Long View staff and clients related to the N-Able platform
• Diagnose, operate, administer, configure and maintain the N-Able platform
• Work closely with peers supporting the N-Able platform to diagnosis and solve platform availability and performance issues
• Maintain and administer configuration data
• Manage N-Able accounts and roles, process access requests
• Administer application data daily, process queries and ad-hoc reporting as requested by users
• Provide technical guidance and assistance to less experienced staff and clients on the N-Able platform
• Create and manage user documentation and training materials
• Monitor and manage incident ticket queue, obtaining the necessary information from users when they are requesting support and registering this information in incident requests in an efficient, accurate and complete fashion
• Coordinate the validation of changes to the N-Able platform and document release changes
• Maintain communications with customers, end users, and vendors to ensure proper operations of the N-Able system
• Provide development, configuration, and support for reporting tools
• Provide after-hours and on-call support as required
• Keep up to date with industry trends and technology developments
• Maintain certifications
• Perform other duties as assigned

Requirements

• 1+ years working in an IT services support position
• 1+ years scripting and coding experience
• 1+ years working with reporting tools such as PowerBI
• Experience writing data scripts using Powershell
• Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams
• Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts
• Ability to convert technical knowledge into easily understood terms
• Strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work on complex projects with general direction and minimal guidance
• Ability to work independently and as a member of various teams and committees
• Excellent client relationship skills
• Excellent at multi-tasking and working well under pressure
• Proven ability to produce quality products and meet deadlines
• Creative, flexible, and innovative team player
• Passionate about total customer satisfaction
• Love to solve complex problems using technology and development
• Passionate about working with modern technologies and spaces that are considered bleeding edge in the market
• High initiative
• Pleasant on the phone and possess superior interpersonal skills
• Interest in and knowledgeable about current news, system information, problems, changes, and updates relevant to the IT user community
• Committed to Long View's four core values: Integrity, Competence, Value and Fun
• Willing to assist in other areas of the business
• Supportive and aware of following all LVS policies, including our Health, Safety & Environment (HSE) and Respectful Workplace Programs
• A willing contributor to various government audits and special programs that Long View participates in every year. Part of your duties will be to participate in these programs where needed relating to your technology area(s)

Skills

• N-Able platform
• Scripting
• Coding
• PowerBI
• Powershell
• Technical documentation
• Diagrams
• Reporting tools

Location

• Calgary
• Edmonton
• Vancouver
• Toronto

Work Type

• Work from home options

Experience Level

• Junior

Salary/Compensations

• $52,900 - $69,431 a year
• Expected salary range between $52,900 to $69,431 per annum plus 10% variable earnings

Benefits

• Recognition programs
• Interesting work – Be part of exciting projects while accessing all the latest technologies

About the Company

• Long View is one of North America’s most dynamic IT providers.
• We create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.
• Our company’s core pillars are Integrity, Competence, Value, and Fun.
• 89% of Long View team members rated Long View as a good or great place to work!

Equal Opportunity

• Long View is an equal opportunity employer.
• If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.