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About the Role

Kraken is seeking an operational quarterback to manage its AI Transformation program. This role involves setting up and running the PMO, coordinating across departments, owning budget and reporting, tracking key metrics, and managing project timelines. You will have a front-row seat to an AI transformation in a fast-paced tech company, working at the intersection of AI tooling, engineering velocity, and organizational change.

Responsibilities

Set up and run the PMO, including SteerCo preparation and regular reporting on program health.
Coordinate and mobilize across People, Engineering, Product, and Enablement teams to resolve dependencies and maintain execution momentum.
Own budget, staffing, reporting, and KPIs across all workstreams.
Track key metrics such as token costs, adoption rates, cycle-time reduction, and manual workflow automation.
Collaborate with the SME working group on data privacy, client trust, and compliance.
Ensure clear separation and management of 'now', 'next', and 'later' projects.

Requirements

Hungry, humble, and smart.
Hands-on and MVP-oriented with a drive to get things done.
Organized and capable of organizing others.
Comfortable with ambiguity in a fast-growing environment.
Skilled at working across a global, distributed team.
Optimistic and resilient under pressure.
An AI power user who uses AI, has opinions on its value, and actively explores new AI tools.
Stays updated on AI changes out of genuine interest.
Optimistic about AI's potential for organizations and patient in bringing skeptics along.
Understands the difference between a successful transformation and one that only produces presentations.
Based in London or Paris.
Must have the right to work in the country of application; visa sponsorship is not offered.

Skills

Proven experience managing large-scale, complex programs with technical and cultural workstreams.
Sufficient AI fluency to engage in discussions with engineering and product teams regarding LLMs, agentic workflows, and AI infrastructure.
Ability to understand executive stakeholders, build consensus on priorities, and drive progress independently.
Experience running parallel workstreams in fast-paced environments with a bias towards delivering useful initial versions.
Strong belief in Kraken's mission.

Location

London
Paris

Work Type

Full-time

Experience Level

Mid-level
Senior

Benefits

Certified Great Place to Work in multiple countries.
Positive Glassdoor rating in the UK.
Support for accommodations and unique preferences during the interview process.

About the Company

Kraken powers innovative global developments in energy, focusing on creating a smart, sustainable energy system.
The company's operating system for energy optimizes renewable generation, enhances grid intelligence, and enables excellent customer experiences.
Kraken's AI-driven platform transforms energy management, optimizing resources and delivering cost-effective customer experiences through advanced CIS, billing, meter data management, CRM, and AI-driven communications.
Kraken has been transforming energy company operations for ten years, migrating utilities off legacy systems and driving the energy transition.
Over 90 million households are contracted to run on Kraken, with a goal to impact 1 billion people.
Kraken is undergoing an AI Transformation program with executive sponsorship to multiply its impact, focusing on engineering velocity, company-wide enablement, knowledge infrastructure, client-facing AI products, data governance, and risk management.
The company aims to integrate AI into its core operations, leading to faster migrations, better client outcomes, and a greater environmental impact.

Equal Opportunity

As an equal opportunity employer, Kraken does not discriminate on the basis of any protected attribute.
All applicants are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Encourages applications from candidates who may not meet 100% of the listed requirements.
Seeks genuinely decent people who are honest and empathetic.
Values the unique skills and perspectives that individuals bring to the team.