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About the Role
DH Pace Company, Inc. in Austin, Texas, is seeking to hire a Service Supervisor to effectively coordinate commercial field employees to ensure customer satisfaction. This role is ideal for individuals who thrive in a fast-paced environment, possess strong interpersonal skills, and are forward-thinking.
Responsibilities
- Manage technician performance by enforcing customer service standards.
- Provide leadership, coaching, and development for staff.
- Ensure efficient workforce management to minimize labor variances.
- Determine staffing levels and ensure compliance with company HR policies.
- Manage work orders, inventory pulling, and returns to minimize investment.
- Fulfill other duties as assigned by management.
Requirements
- Proven ability to implement process improvements.
- Excellent communication and organizational skills.
- Good mechanical and mathematical aptitude.
- Ability to communicate professionally with customers.
- Minimum of 1-3 years of management or leadership experience.
- Valid driver's license required.
- Successful completion of background checks and screenings required.
Skills
- Communication
- Organizational skills
- Mechanical aptitude
- Mathematical aptitude
- Leadership
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- 1-3 years of management or leadership experience
Education Level
- High School Diploma or GED
- Bachelor's Degree preferred
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off
- Paid holidays and floating holidays
- Company-paid life insurance
- Short-term disability
- Long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) options
- Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts
About the Company
- The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion.
- Operates over 60 offices across the continental United States.
- Industry leader in distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.
- Celebrating its 100th anniversary in business in 2026.
Equal Opportunity
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
- Prohibits discrimination based on pay inquiries, discussions, or disclosures, with exceptions for legally mandated disclosures.