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About the Role

This is an intense, high-growth role for a high-agency generalist who can represent the company in any room — from small business owners to billion-dollar enterprise CEOs — and move fast without a playbook. The Chief of Staff will scale the CEO's impact across customer acquisition, retention, and strategic initiatives, working directly with the founder on the highest-priority areas of the business with a clear path to a leadership role.

Responsibilities

Support pre-sales and post-sales efforts, including customer calls and event representation.
Build relationships with equipment dealers.
Own strategic projects such as OEM and marketing agency partnerships.
Build and execute customer onboarding plans for successful implementations.
Manage and experiment with go-to-market channels including BDRs, ads, events, and outbound.
Act as a trusted extension of the CEO in customer-facing meetings and investor conversations.

Requirements

2–6 years in tier 1.5 consulting (Strategy&, Oliver Wyman, Kearney, Monitor Deloitte, LEK) or MBB, PE, or IB.
STEM undergraduate degree (engineering, math, physics, or CS).
Early-stage startup experience.
Generalist or operational role (Chief of Staff, BizOps, strategy) at a startup preferred.
Customer-facing experience (sales, CS, account management, or client-facing consulting).
Polished and personable enough to represent the CEO at customer dinners and investor meetings.
High agency and resourcefulness; ability to figure things out without a playbook and move fast.
Experience with GTM, partnerships, or customer onboarding preferred.
US work authorization required (no H-1B/O-1 sponsorship; TN/OPT okay).

Skills

Customer acquisition
Customer retention
Strategic initiatives
Sales
Customer Success
Account Management
Consulting
Partnerships
Marketing
Go-to-market strategy
Customer onboarding
Investor relations

Location

Remote

Work Type

Full-time

Experience Level

Mid-level
Senior-level

Education Level

Bachelor's Degree in STEM field

Salary/Compensations

Salary & equity

About the Company

YC-backed AI startup transforming the $1T+ equipment industry.