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About the Role

The Automotive Service Advisor serves as the primary point of contact between customers and the service department, responsible for building relationships, identifying customer needs, recommending services, and ensuring a seamless experience. Successful candidates thrive in a fast-paced dealership environment and are passionate about customer satisfaction, sales performance, and long-term customer retention.

Responsibilities

Greet customers promptly and professionally
Build long-term customer relationships and loyalty
Deliver exceptional customer service and maintain high CSI scores
Communicate repair recommendations clearly and professionally
Maintain consistent customer follow-up throughout the service process
Resolve customer concerns quickly and effectively
Inspect customer concerns and recommend appropriate maintenance and repair services
Upsell manufacturer-recommended maintenance and additional services
Prepare accurate repair orders and service estimates
Explain parts, labor, and repair timelines to customers
Maximize customer-pay opportunities while maintaining trust and transparency
Coordinate workflow between customers, technicians, and management
Monitor repair progress and provide customer updates
Ensure repair orders are properly documented and completed
Maintain accurate records and customer information
Support departmental goals for productivity, profitability, and customer satisfaction

Requirements

Minimum 2 Years of Automotive Service Advisor Experience
Automotive Dealership Experience Preferred
Proven Track Record of Customer Satisfaction and Sales Performance
Strong Communication and Relationship-Building Skills
Excellent Closing and Negotiation Abilities
Ability to Multi-Task in a Fast-Paced Environment
Professional Appearance and Positive Attitude
Valid Driver's License
Experience with CDK, Reynolds & Reynolds, Dealertrack, or Similar DMS Systems
Manufacturer Franchise Experience
Strong CSI Performance History
Bilingual Candidates Encouraged to Apply

Skills

Customer Service Skills
Sales and Upselling Ability
Follow-Up Skills
High Energy
Self-Motivation
Organizational Skills
Attention to Detail
Teamwork
Exceeding Performance Goals
Commitment to Customer Satisfaction

Work Type

FULL-TIME

Experience Level

Minimum 2 Years of Automotive Service Advisor Experience

Salary/Compensations

$150,000+ ANNUALLY
$75,000 – $115,000+ Annual Earnings

Benefits

Medical & Dental Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Employee Discounts on Vehicle Purchases, Parts & Service
Supplemental Benefits (Life Insurance, Short-Term Disability, Long-Term Disability)
Employee Recognition Programs
Professional Development Assistance

About the Company

VIP Automotive Group is recognized for exceptional leadership, a customer-first culture, and a commitment to employee growth and advancement.
At VIP Automotive Group, our mission is to empower our team members to deliver exceptional automotive experiences while creating value for every customer we serve.
Join a dealer group that invests in your success, rewards performance, and promotes from within.

Equal Opportunity

VIP Automotive Group is an Equal Opportunity Employer.