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About the Role

Manages and supervises personnel and business activities of the Warehouse under guidance of the General Manager and Deputy General Manager. Responsible for overseeing all Warehouse functions including: receiving, storage, inventory control, picking, packing, customer service, purchasing, P&L, budgeting, safety & security, and coordinating with various departments to ensure proper staffing and the ability to handle daily customer demand.

Responsibilities

Develop and implement functional targets and action plans based on branch and department objectives.
Manage and oversee the efficient, cost-effective layout, organization, and daily operation of the warehouse.
Manage all warehouse operations, including receiving, shipping, storage, inventory control, pick/pack, stock replenishment, and claims handling.
Oversee customer service coordination, facility management, equipment operations and maintenance, budgeting, and safety management.
Ensure compliance with TSA guidelines and all applicable federal, state, and company regulations.
Serve as the primary point of contact for TSA inspectors/officers and other government agencies.
Maintain and improve a safe, organized, and efficient workplace by enforcing 5S principles.
Ensure the security and safety of personnel and facilities, promote accident-prevention initiatives, and strengthen workplace safety programs.
Prevent accidents, operational errors, and cargo damage through training, process controls, monitoring, and continuous follow-up.
Lead investigation, root-cause analysis, corrective and preventive action planning, implementation, and follow-up improvement activities when incidents occur.
Optimize staffing, labor planning, and workforce allocation to meet daily customer demand consistently.
Manage all personnel activities within the department, including hiring, supervision, training, performance management, and employee development.
Ensure all levels of the department follow company policies and procedures.
Analyze key performance indicators and develop data-driven improvement initiatives.
Drive continuous improvement of field operations by applying the PDCA cycle.
Manage budget adherence and propose equipment upgrades or capital improvements as necessary.
Create and maintain a positive, cooperative work environment for all employees.

Requirements

Bachelor’s degree or equivalent experience in Supply Chain Management, Logistics or Warehousing/Distribution and/or Business Administration.
Minimum of 5 years in Logistics Management.
5 to 10 total years in Air Cargo Handling, Logistics and/or Business Administration.
Strong knowledge of TSA guidelines.
Must be able to demonstrate effective leadership in managing warehouse.
Knowledge of material handling, warehouse operations and transportation systems.
Strong working knowledge of automated inventory control and warehouse management systems.
Strong knowledge of Microsoft Outlook, Word, Excel.
Effective communicator, written and verbal with diverse workforce and customer groups.
This position will interact with all levels of employees at the branch, including colleagues, leadership staff, and office personnel.
This position will require standing, walking, sitting, bending, twisting, reaching, lifting, pushing, pulling, climbing, and carrying heavy objects repeatedly.
Warehouse environment may be noisy and subject to varying temperatures.

Skills

TSA guidelines
Leadership
Material handling
Warehouse operations
Transportation systems
Automated inventory control
Warehouse management systems
Microsoft Outlook
Microsoft Word
Microsoft Excel
Communication (written and verbal)

Location

U.S.

Work Type

Full-time

Experience Level

5 years in Logistics Management
5 to 10 total years in Air Cargo Handling, Logistics and/or Business Administration

Education Level

Bachelor’s degree or equivalent experience

Salary/Compensations

$80,000 - $98,000/year

Benefits

Medical, Dental, and Vision beginning the 1st of the month after 30 days.
401k with a company match
Flexible Spending Accounts
HSA
Life and Accidental Death & Dismemberment Insurance
Short & Long Term Disability
Auto and Home policies
Commuter Benefits
Generous Vacation and Sick time.

About the Company

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.
NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.
NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network.
NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance.
NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.
NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world.
We connect people with products throughout the world.

Equal Opportunity

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.