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About the Role

Lead and manage a critical, multi-million-dollar software services engagement with an Enterprise Biotech customer, sitting at the intersection of customer success, scientific delivery, and program execution. Own the customer relationship, translating high-level scientific plans into executable timelines and professional deliverables.

Responsibilities

• Draft Statements of Work (SOWs) by partnering with customer stakeholders to elicit requirements and author detailed SOWs.
• Manage multiple parallel projects and critical paths, ensuring cross-functional teams remain aligned on timelines.
• Build comprehensive customer reports and presentations to track progress and demonstrate value.
• Ensure on-time, high-quality delivery of contracted services, tracking milestones and outcomes against contractual commitments.
• Own and manage the overall relationship with Enterprise Biotech for a multi-million dollar annual software services contract.
• Act as the primary escalation point for issues, risks, and conflicts, driving resolution and alignment.
• Partner with customer stakeholders to elicit, document, and refine detailed requirements, acceptance criteria, and product/feature definitions.
• Ensure requirements are actionable, prioritized, and aligned with customer goals and engineering constraints.
• Lead iterative review cycles with customers to validate deliverables and ensure expectations are met or exceeded.
• Translate high-level scientific plans into executable timelines and professional, board-ready slide decks.
• Collaborate with life sciences, bioinformatics, and AI/ML specialists to understand domain-specific needs and constraints.
• Coordinate delivery of SaaS product features, cloud infrastructure projects (GCP), and custom data warehouse solutions.

Requirements

• Proven experience managing complex, enterprise-scale software or technology services engagements.
• Strong executive presence with demonstrated success interacting directly with senior leaders and decision-makers.
• Exceptional project and program management skills, including experience working with agile software engineering teams.
• Demonstrated ability to operate effectively in high-stress, high-visibility, and occasionally contentious environments.
• Experience managing SaaS feature roadmaps and delivering custom software/data platform projects.
• Superior written and verbal communication skills; ability to translate between technical, scientific, and non-technical stakeholders.
• Must be willing to work on-site in Dallas, TX (hybrid) and travel regularly to customer locations.
• High emotional intelligence, integrity, and a deep understanding of confidentiality regarding proprietary biological data.
• Experience working in or with academic research or life sciences organizations (Nice-to-Have).
• Familiarity with AI/ML workflows in scientific or research-driven environments (Nice-to-Have).

Skills

• Bioinformatics
• Program Management
• Scoping
• Stakeholder Alignment
• Reporting
• Documentation
• Delivery Accountability
• Customer Relationship Management
• Communication
• Escalation Management
• Requirements Gathering
• Product Definition
• Agile Management
• SaaS
• Cloud Infrastructure (GCP)
• Data Warehousing

Location

• Dallas, TX
• Austin, TX

Work Type

• Hybrid

Experience Level

• Enterprise-scale software or technology services engagement management
• Senior leader interaction
• Agile software engineering team collaboration

Education Level

• Bachelor’s or Master’s degree in Bioinformatics, Computational Biology, or a related field

Salary/Compensations

• $100,000–$115,000

About the Company

• Form Bio provides award-winning software and AI solutions for cell and gene therapy leaders.
• Form’s solutions accelerate timelines from discovery to clinic by providing drug developers with rapid in silico characterization and optimization of their therapeutics.
• Form Bio’s proprietary, patent pending AI models are the first of their kind, purpose-built to solve the most complex challenges in genetic engineering and design for gene and nucleic acid-based therapies.

Equal Opportunity

• Form Bio strives to create an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
• Form Bio believes that diversity is paramount to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
• All employment is decided on the basis of qualifications, merit, and business need.