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About the Role
As Associate Director, Client Services, you will lead teams to deliver industry-leading work by utilizing your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.
Responsibilities
- Lead teams to develop and execute client strategies and ensure account decisions are guided by them.
- Set up teams effectively to support the pursuit of a higher standard of work.
- Inspire account teams to produce Born Social’s best work in all areas of delivery.
- Own senior client relationship development, identifying and communicating the value of Born Social's work.
- Create, communicate, and deliver effective account plans including client insight, communication, and reporting to facilitate growth.
- Lead pitches, proposals, and scoping for additional work.
- Educate clients on Born’s development and thought leadership content, and industry updates.
- Communicate mid and long-term business and marketing plans with stakeholders beyond immediate Points of Contact and appointed agencies.
- Organize key calls, meetings, and Quarterly Reviews.
- Recognize and resolve delivery or client issues or lack of results.
- Review ways of working with Senior Account Managers to ensure positive delivery for clients and teams.
- Ensure accurate delivery of scope of work (deliverables and time) using time tracking.
- Ensure deliverables are of high quality and all deadlines are met.
- Recognize and resolve scope or resourcing issues.
- Lead on new resourcing requests and report on commercial performance monthly.
- Contribute to winning new business through pitches and proposals, leading on strategic direction.
- Develop Born Social’s industry profile in the US through talks, presentations, blogs, and webinars.
Requirements
- 4+ years of experience in a Client Services role in an agency setting.
- Experience owning and driving the quality of output on an account.
- Good understanding of social-first delivery (strategy, creative, media, and management).
- Experience in the commercial running of account work.
- Proven track record of retaining, developing, and growing accounts.
- Passion for improving client experience and relationship development.
- Experience working with global brands, ideally in FMCG (preferred).
Skills
- Social-first strategy
- Client relationship management
- Account planning
- Pitching and proposal development
- Project management
- Commercial management
- Team leadership
Location
- New York City, USA
Work Type
- Hybrid Working
- 3 days in office per week
Experience Level
- Associate Director
- 4+ years experience
Salary/Compensations
- $110,000 to $125,000 (DOE)
Benefits
- 20 days vacation a year + 12 public holidays
- Full Paid Medical Insurance (including dental and vision)
- Annual performance bonus
- 401k matching plan
- Sales commission (if involved in a pitch)
- Gym Membership contributions
- Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
- Free home office chair and screen
- Quarterly team offsites / Regular socials
- Free Citibike membership
- Recruitment referrals bonus
- Agile working policy
About the Company
- Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.
- Has helped brands navigate and harness social media for the last 10 years.
- Powered by Croud, a leading performance marketing agency.
- Part of the Croud Group, benefiting from office and team resources.
- An ambitious team of almost 150 people across the UK & US, experiencing fast growth.
- Recruiting founding members for its US team.
Equal Opportunity
- We celebrate different ideas, perspectives, and backgrounds.
- As an equal opportunities employer, we believe in the power of an inclusive and representative team.
- We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
- We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
- All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
- Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, age, disability or sexual orientation.