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About the Role

As a manager, you will lead a team of Business Immigration Analysts delivering high-quality, on-time immigration filings and client support for large and emerging companies. You’ll own day-to-day operations, coach and develop talent, drive process and technology improvements, and serve as a primary partner to attorneys and client stakeholders.

Responsibilities

• Manage workload, staffing, and priorities for a pod/squad of Analysts and Senior Associates.
• Provide coaching, QA reviews, and career development plans; conduct performance check-ins.
• Oversee and review sophisticated nonimmigrant and immigrant filings (e.g., H-1B, L-1, TN, O-1, PERM, I-140, AOS/EAD/AP).
• Resolve escalations, spot risks early, and coordinate with attorneys on strategy.
• Act as day-to-day operational lead for assigned accounts; run status calls, SLAs, and reporting.
• Translate business objectives into clear workplans; anticipate volume spikes and set filing calendars.
• Implement standardized SOPs, checklists, and QA controls; ensure accuracy in your team’s work.
• Identify bottlenecks and lead Lean/Six Sigma-style improvements to cycle time and first-pass yield.
• Use dashboards to manage throughput, backlog, expiries, and compliance milestones.
• Convert data into actionable recommendations for clients and internal leadership.
• Champion use of case-management systems and automation tools; pilot new features and drive adoption.
• Build and deliver training on US immigration processes, policy updates, and best practices.
• Maintain and evolve playbooks, templates, and knowledge bases.
• Tailor communications to executives, HR/TA partners, and employees; set expectations and timelines.
• Participate in client meetings and present solutions with clarity and confidence.
• Uphold firm policies and code of conduct; ensure audit-ready documentation and DOL/USCIS compliance.

Requirements

• 6–8+ years in U.S. employment-based immigration with progressive responsibility.
• 2+ years leading or mentoring teams (formal people management preferred).
• Deep working knowledge of high-volume NIV/IV processes including PERM and adjustment of status.
• Strong drafting/review skills.
• Proven ability to manage SLAs, capacity planning, and complex, deadline-driven workflows.
• Executive-ready written and verbal communication.
• Confident client facilitation.
• Proficiency with immigration case-management systems and reporting tools.
• Comfort driving automation adoption.
• Process improvement (Lean/Six Sigma) experience is a plus.
• People leadership in a professional services environment is a plus.
• Experience supporting large enterprise programs is a plus.

Skills

• Business Immigration
• Team Leadership
• Mentoring
• Workload Management
• Staffing
• Prioritization
• Coaching
• Quality Assurance
• Career Development
• Performance Management
• Case Strategy
• Escalation Resolution
• Client Relationship Management
• Service Level Agreements (SLAs)
• Reporting
• Workplan Development
• Volume Forecasting
• Filing Calendars
• Standard Operating Procedures (SOPs)
• Checklists
• Quality Control
• Process Improvement
• Lean/Six Sigma
• Cycle Time Reduction
• First-Pass Yield Improvement
• Data Analysis
• Dashboard Management
• Throughput Management
• Backlog Management
• Expiry Management
• Compliance Management
• Actionable Recommendations
• Case Management Systems
• Automation Tools
• Training Delivery
• US Immigration Processes
• Policy Updates
• Best Practices
• Playbook Development
• Template Creation
• Knowledge Management
• Stakeholder Communication
• Risk Management
• Ethics
• Compliance
• Audit Readiness
• DOL/USCIS Compliance

Location

• Hybrid
• Remote

Work Type

• Regular/Full Time

Experience Level

• 6-8+ years in U.S. employment-based immigration
• 2+ years leading or mentoring teams

Education Level

• Paralegal certificate or university degree a plus
• JD not required

Salary/Compensations

• $70,000 - $105,000 CAD

Benefits

• Opportunities for advancement, growth, and belonging

About the Company

• Vialto Partners is a market leader in global mobility services.
• We are unique and the only stand-alone global mobility business.
• Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner.
• Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.
• Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow.
• We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.
• Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive.
• We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.
• As the world leader in global mobility, we spark change for our clients and for our people, providing opportunities for advancement, growth, and belonging.
• We encourage all our employees to embrace our values while finding fulfillment and success at Vialto.
• We push the boundaries of global mobility.
• With more than 50 years of experience, Vialto has the technology, tools, and expertise to help our clients navigate around global mobility obstacles.
• We're dedicated to going beyond expectations to help spark growth and unlock potential around the globe.
• Because when we're all connected, anything is possible.

Equal Opportunity

• We are proud to be an Equal Opportunity Employer.
• We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.