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About the Role
The Trade Desk is seeking an IT Support Analyst II to provide hands-on support for endpoint devices, manage Helpdesk tickets, and ensure the smooth operation of IT infrastructure. This role is crucial in supporting global operations and ensuring employees have the necessary tools to succeed.
Responsibilities
- Provide hands-on support for endpoint devices (PCs, Macs, mobile devices) through face-to-face, phone, and remote interactions.
- Manage and resolve Helpdesk tickets, ensuring timely and effective solutions.
- Deploy and maintain hardware and software for new hires and existing staff.
- Troubleshoot and support telephony, network, and application issues.
- Assist with user account administration, system access, and collaboration tools.
- Participate in system maintenance, documentation, and process improvement initiatives.
- Support key meetings and ensure smooth operation of IT collaboration tools.
- Maintain inventory and ensure compliance with ITIL, security, and regulatory standards.
Requirements
- 3-5 years of hands-on IT support experience.
- Strong knowledge of Windows and macOS.
- Familiarity with HP/Lenovo/Apple hardware, iOS/Android devices, and imaging software.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience supporting remote and international users is a plus.
- A proactive attitude toward safety, compliance, and continuous improvement.
Skills
- Endpoint support
- Helpdesk ticket management
- Hardware and software deployment
- Telephony support
- Network troubleshooting
- Application support
- User account administration
- System access management
- Collaboration tools support
- System maintenance
- Documentation
- Process improvement
- Inventory management
- ITIL
- Security compliance
- Regulatory compliance
Location
- Global
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising.
- Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
- Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide.
- The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
- The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale.
- When you work here, your impact is worldwide.
- We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.
- If you’re driven to solve meaningful challenges, we’d love to meet you.
- We provide a dynamic and fast-paced environment where technology and creativity intersect.
- Our IT team plays a crucial role in supporting the infrastructure that powers our global operations.
- From endpoint support to system administration, we ensure our employees have the tools and support they need to succeed.
Equal Opportunity
- The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.
- We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
- As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
- Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
- When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions.
- Any information you share will be handled confidentially and will not impact our hiring decisions.