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About the Role
Twitch is seeking a passionate and energetic Trust & Safety Analyst to help maintain a welcoming and safe environment for its global communities. This role focuses on protecting users from online harms and fostering a thriving, creative platform.
Responsibilities
- Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively
- Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors
- Review and respond to internal and external escalations
- Participate in shift rotation for some weekends and holidays
- Maintain expert understanding of Twitch’s policies, site features, and internal documentation
- Contribute insight and skills to the Trust & Safety team to support Twitch’s global community
- Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk
- Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows
Requirements
- 2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field
- Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations
- Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
- Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations
- Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations
Skills
- SQL
- Data analysis tools
- AI-assisted workflows
- Written communication
- Verbal communication
Location
- London, UK
Work Type
- Full-time
Experience Level
- 2+ years
Benefits
- Private Medical Insurance
- Dental, Vision & Life Insurance
- Pension Plan
- Maternity & Parental Leave
- Paid Time Off & Holidays
- Commuter Benefits
- Amazon Employee Discount
About the Company
- Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
- We’re about community, inside and out.
- We’re on a quest to empower live communities.
Equal Opportunity
- Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.