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About the Role

POP MART is seeking a Store Manager to support its expansion in the United States. This role is responsible for store KPIs and team management, with a preference for candidates interested in designer toys. The position reports to the Area Manager.

Responsibilities

• Manage a team of Supervisors and Brand Associates, setting expectations, goals, and developing talent.
• Take ownership of the total store, ensuring adherence to Brand standards, Operations, and People management.
• Set high store standards that reflect company brand image, values, and culture, focusing on positive customer and employee experiences.
• Execute Visual Merchandising and Marketing directives, including installing marketing decals, props, and setting up planograms and fixtures.
• Support company marketing events such as in-store events, Pop-up events, conventions, and new store openings.
• Support company RoboShop business as needed and follow up with in-store RoboShop employees and business partners.
• Work flexible hours, including nights, weekends, and holidays.
• Travel up to 10% may be required to support business operation meetings with the international team.

Requirements

• Retail industry knowledge, skills, and abilities.
• 1+ years of Retail Store Manager experience with high SKU volume.
• Experience executing retail Marketing and Visual Merchandising.
• Experience managing 10 or more retail employees in store.
• Experienced working with international business partners.
• Ability to adapt to a fast-paced environment and implement new standardization directives.
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift).
• Ability to bend, kneel, reach, and climb ladders or step stools safely.
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
• Able to work in a fast-paced environment that may require quick movements and multitasking.
• Ability to work in varying temperature conditions, including stockroom and receiving areas.
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters).

Skills

• Retail industry knowledge
• Retail Store Management
• Marketing
• Visual Merchandising
• Team Management
• Talent Development
• Operations Management
• Customer Experience
• Employee Experience
• Event Support
• RoboShop Support
• Adaptability
• Multitasking

Location

• United States

Work Type

• Full-time

Experience Level

• 1+ years of Retail Store Manager experience

Education Level

• Associates Degree or Bachelors Degree in Business Management related will be preferred.

Benefits

• 401k
• Health insurance
• PTO leave
• Paid sick leave
• Family leave
• On-the-job training
• Career development opportunities

About the Company

• POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
• Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
• We welcome applications from people with disabilities.
• Accommodations are available upon request for candidates taking part in all aspects of the selection process.