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About the Role

Customer Success Managers at HackerOne act as trusted advisors, guiding customers in building, maturing, and scaling their security programs. This role involves managing a portfolio of customers in the MEA region, ensuring they achieve significant business and security outcomes through the HackerOne platform from onboarding to renewal. You will drive adoption, deliver value, and strengthen relationships, directly impacting customer retention and HackerOne's mission to create a safer internet.

Responsibilities

Apply First Principles Problem Solving to understand customer objectives and develop practical solutions.
Use Data-Driven Decision Making to analyze program performance and provide actionable insights.
Demonstrate AI First thinking by leveraging AI-powered tools and sharing best practices.
Practice Change Agility by adapting to evolving customer requirements and priorities.
Manage a portfolio of customer accounts throughout the customer lifecycle.
Serve as the primary liaison between customers and internal teams.
Support customer escalations and facilitate issue resolution.
Deliver executive business reviews, strategic presentations, and customer training.
Advocate for customers by gathering feedback and identifying product improvement opportunities.
Contribute to the refinement of HackerOne's Customer Success methodologies.

Requirements

5+ years of experience in Customer Success, Technical Account Management, Professional Services, Security Services, or a related customer-facing role.
Experience managing customer relationships and driving successful outcomes across multiple accounts simultaneously.
Working knowledge of cybersecurity fundamentals, including vulnerability management, security operations, cloud technologies, and security program management.
Strong project management, communication, presentation, and stakeholder management skills.
Ability to communicate technical concepts to both technical and non-technical audiences.
Ability to travel to customers and events on a quarterly basis.

Skills

Customer Success
Technical Account Management
Professional Services
Security Services
Cybersecurity Fundamentals
Vulnerability Management
Security Operations
Cloud Technologies
Security Program Management
Project Management
Communication
Presentation Skills
Stakeholder Management
SaaS
Bug Bounty
Vulnerability Disclosure
Penetration Testing

Location

London, UK
Remote

Work Type

Remote
Flexible Work

Experience Level

5+ years

Salary/Compensations

£57-64K

Benefits

Health (medical, vision, dental) insurance
Life insurance
Disability insurance
Equity stock options
Retirement plans
Paid public holidays
Unlimited PTO
Paid maternity leave
Paid parental leave
Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
Employee Assistance Program

About the Company

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), uniting AI solutions with security researchers to discover, validate, prioritize, and remediate exposures. They offer solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security to reduce cyber risk for enterprises. Industry leaders trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report and named a Most Loved Workplace for Young Professionals (2024). HackerOne fosters a strong and inclusive culture with values centered on Customer Obsession, Default to Disclosure, and Winning Together.

Equal Opportunity

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.