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About the Role
Seeking a detail-oriented Renewals Manager to effectively manage customer contracts in a subscription-based environment. This role involves reviewing contract terms, managing renewal timelines, and ensuring customers receive clear and accurate information about their agreements.
Responsibilities
- Review and interpret customer contracts to identify renewal dates, terms, conditions, and termination clauses.
- Maintain accurate and up-to-date records of all contracts and renewal activity within CRM or contract management systems.
- Proactively contact customers ahead of renewal dates, outlining available options and next steps.
- Respond to customer queries regarding contract terms, renewals, and termination processes in a timely and accurate manner.
- Identify discrepancies or potential issues within contracts and escalate where appropriate.
- Work closely with internal teams, including Legal and Finance, to ensure compliance with policies and regulations.
- Contribute to the continuous improvement of contract management and renewal processes.
- Maintain clear records of all customer interactions related to renewals.
Requirements
- Experience in a renewals, complaints, or contract-focused role, ideally within a SaaS or subscription-based business.
- Strong attention to detail, particularly in reviewing and interpreting contractual information.
- Effective written and verbal communication skills, with the ability to convey complex information clearly.
- Strong organisational and time management skills, with the ability to manage multiple priorities.
- Proficiency in CRM systems and contract management tools.
- Analytical mindset with the ability to identify and resolve issues efficiently.
- Customer-focused approach, with a commitment to delivering a high standard of service.
Skills
- CRM systems
- Contract management tools
- Analytical mindset
- Customer-focused approach
- Attention to detail
- Written communication
- Verbal communication
- Organisational skills
- Time management skills
Location
- Sydney
- Melbourne
Work Type
- Hybrid
- Full-time
Salary/Compensations
- Discussed at the next stage of the process
Benefits
- Benefits and Rewards
About the Company
- Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
- Ideagen is the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
- Everyday millions of people are kept safe using Ideagen software.
- We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
- We’re building a future-ready team, and AI is part of how we work smarter.
- If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!