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About the Role
As Business Change and Adoption Lead, you will define and execute change management plans to enable the success of change activities. This involves engaging employees about future customer journeys and transformation plans, fostering strong leadership, and ensuring everyone has the skills and desire to adopt new technologies and working practices.
Responsibilities
- Owning the change and adoption framework and its effective deployment in organisational change, including digitally enabled change across the whole organisation.
- Applying best practice methods in change management, behavioural change, employee engagement, organisational development and business improvement.
- Heading up the Programme-level change management strategy and the definition and execution of underpinning plans.
- Using exceptional stakeholder management and interpersonal skills to build and nurture productive relationships at all levels of the organisation.
- Coordinating the work of cross-organisational change networks to inform and lead change, especially at a local level.
- Supporting colleagues leading organisational change on the change management approach for their projects / continuous improvement initiatives.
- Leading directly on operational readiness, engagement and adoption aspects for some of our strategic projects.
Requirements
- Experience of defining and executing highly effective change management plans in complex transformation programmes, including digital programmes, and in continuous improvement initiatives.
- A demonstrable track record of communicating and engaging colleagues on organisational change and improvement, across a variety of channels.
- Ability to build effective, influential working relationships with a wide range of multi-disciplinary teams at all levels, including senior leaders.
- Able to work at pace and deliver impressive results, often when there is a number of conflicting demands.
Skills
- Change management
- Behavioural change
- Employee engagement
- Organisational development
- Business improvement
- Stakeholder management
- Interpersonal skills
- Systems thinking
- Co-creation
- Bottom-up change
Location
- London
- Coventry
- Manchester
- Edinburgh
- Cardiff
Work Type
- Permanent
- Hybrid
- Full-time
- Part-time
- Flexible working
Experience Level
- Senior
Salary/Compensations
- £59,000 - £65,450 (London)
- £57,500 - £63,000 (Other Locations)
Benefits
- Extensive opportunities for personal and career development
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 (London only)
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services, helping resolve disputes between consumers or small businesses and their financial service providers.
- We have ambitions to reimagine our customer experience and are determined to move at pace.
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
- We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
- We do this by making decisions that are fair – and feel fair to both sides.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team.
- We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
- All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
- We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
- We want everyone to perform at their best and feel able to be themselves.
- We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
- We are proud to be a Disability Confident Leader.
- Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
- Please do let us know of any reasonable adjustments you need.
- You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.