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About the Role

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. You’ll be the first line of support as clients work towards their financial goals, answering questions, assisting with transactions, or proactively connecting clients with the right team members.

Responsibilities

• Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes.
• Take accountability for client issues, and know when to lean on others to create a better solution together.
• Introduce clients to our mobile banking applications, helping them to better manage their banking needs.

Requirements

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process.

Skills

• Client Issue Resolution
• Client Service
• Customer Experience (CX)
• Digital Literacy
• Empathy
• Financial Products
• Interpersonal Communication
• Standards Compliance
• Transaction Services

Location

• London-White Oaks Mall

Work Type

• On-site full-time
• Regular

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

About the Company

• We’re building a relationship-oriented bank for the modern world.
• At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
• Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
• At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.
• Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
• Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
• Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Equal Opportunity

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
• If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process.
• All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.