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About the Role

Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented and customer-focused professional to support payment processing and compliance efforts in a fast-paced, accuracy-driven environment. SHCC has served the U.S. Department of Housing and Urban Development (HUD) as a Contract Administrator for over 24 years, supporting over 80,000 households across Texas and Arkansas.

Responsibilities

• Review monthly Housing Assistance Payment (HAP) vouchers for accuracy, completeness, and compliance with HUD regulations.
• Identify and resolve discrepancies before processing payments.
• Cross-check tenant certification data with voucher line items and investigate inconsistencies.
• Communicate clearly with O/As to resolve issues.
• Serve as a primary point of contact for O/As regarding payment and compliance questions.
• Provide clear, courteous, and professional support via phone and email.
• Create and maintain accurate digital and physical records of payment processing actions, correspondence, and resolutions.
• Enter case information into SHCC's proprietary STARS system for tracking, routing, and reporting.
• Maintain updated status notes and ensure all workflow steps are completed accurately and timely.
• Help ensure all payment and reconciliation processes adhere to HUD policies and SHCC's quality assurance protocols.
• Escalate noncompliance issues as needed to senior staff.
• Manage a consistent monthly workflow tied to strict internal and external deadlines.
• Proactively organize tasks to ensure HUD payment deadlines are met without errors or delays.

Requirements

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds.
• Knowledge of standard bookkeeping principles, practices, and techniques.
• Knowledge of HUD programs, regulatory compliance, and the affordable housing industry.
• Spanish language proficiency.
• Must possess a Texas Driver's License.
• Must pass a Criminal Background Check, including a sex offender registry check.
• Must pass a Driving Record check.
• Must pass a Physical/Drug Screening upon offer of employment.

Skills

• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers.

Location

• Austin, Texas

Work Type

• Hybrid work schedule available

Salary/Compensations

• $22.78/hour

Benefits

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program

About the Company

• Southwest Housing Compliance Corporation (SHCC) is a subsidiary of the Housing Authority of the City of Austin (HACA).
• SHCC has proudly served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 24 years.
• Through this work, we serve over 80,000 households across Texas and Arkansas, ensuring access to safe and healthy housing in alignment with HUD's mission.
• SHCC is a drug-free workplace.

Equal Opportunity

• EQUAL OPPORTUNITY EMPLOYER