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About the Role

Highwire is seeking a Director of Creative Production to oversee creative team operations, including intake, estimation, negotiation, and staffing for client engagements. This role involves ensuring efficient processes from brief to delivery in partnership with Account and Project Managers, reporting to the VP and Creative Director.

Responsibilities

• Serve as the operational connective tissue between Creative and cross-functional partners.
• Implement consistent creative-first project management processes across key pieces of business.
• Own the project intake and briefing process, ensuring every engagement enters production with a clear, approved creative brief before work begins.
• Lead the development of statements of work (SOWs), project estimates, and production proposals that accurately reflect creative scope, team capacity, and delivery timelines.
• Manage budgets for project-based work and report budget performance.
• Manage production across concurrent, high-visibility client scopes, including enterprise-level accounts with multiple workstreams running simultaneously.
• Support pre-production, production, and post-production workflows across video, motion, and experiential projects, coordinating with internal teams and potential vendors.
• Partner with Creative leadership to establish intake, briefing, and project kickoff standards that support creative quality from the start.
• Articulate strategic plans, consult at a strategic level with clients, and have an in-depth understanding of the budget-setting process.
• Take ownership of team staffing, working with other staffing representatives across the agency.
• Be prepared to report progress and next steps as required daily, weekly and at project conclusion.
• Continue involvement in the execution of account work while steadily increasing responsibility over teams and client deliverables.
• Identify projects with case study potential early and partner with Creative leadership to ensure documentation planning is considered.

Requirements

• 8+ years above the producer/project management level, with experience leading multiple concurrent, complex, highly visible projects without supervision.
• Agency experience, including planning, scheduling, and coordinating with external partners and clients (i.e., in a client-facing role).
• Proven ability to manage change, rally teams around new directions, and drive adoption of processes in a fast-moving environment.
• Experience managing cross-functional relationships, including the ability to work assertively and collaboratively across competing priorities.
• Demonstrated experience producing video, motion, and/or experiential projects in an agency environment, including vendor management and multi-market coordination.
• Experience running print/document production, strategy, digital, pre-production video and/or web development projects.
• Understanding of specific quality assurance requirements for interactive or web-based deliverables, including user experience testing.
• Demonstrated ability to work within AI-native production environments, including the use of AI-assisted tools for project planning, scoping, and workflow optimization.
• Familiarity with CMS, social media platforms, Creative Cloud, Google Workspace/G-suite and Mac preferred.

Skills

• Spreadsheets
• Gantt charts
• Checklists
• Process management
• Problem-solving
• Resourcefulness
• AI-native production environments
• AI-assisted tools for project planning, scoping, and workflow optimization
• CMS
• Social media platforms
• Creative Cloud
• Google Workspace/G-suite
• Mac

Location

• Remote
• New York, NY (Hybrid)
• San Francisco, CA (Hybrid)

Work Type

• Hybrid
• Remote

Experience Level

• 8+ years above the producer/project management level

Education Level

• Associate's or Bachelor's degree in a related field, or the equivalent combination of education and experience

Salary/Compensations

• $110,000 to $150,000

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) matching
• Generous paid time off
• Competitive salary with merit-based opportunities for growth
• Flexible hybrid work model
• Generous vacation policy, including extended summer and winter breaks
• Early log-off on Fridays through our Empower Hours program
• 401(k) plan with employer matching
• FSA options
• Paid parental leave benefits
• Commuter benefits
• Annual Growth Mindset stipend for books, events, or learning experiences
• Monthly technology reimbursement
• Wellness benefit program for mental and physical health
• 501c3 donation matching program
• Mentorship and ongoing professional development opportunities
• Monthly recognition and team celebrations
• Employee referral and new business referral bonuses
• Quarterly Highwire events and team gatherings
• Dog-friendly office environment
• A supportive, inclusive, and collaborative workplace

About the Company

• Highwire is a strategic marketing communications agency at the intersection of innovation and industry, partnering with ambitious companies to navigate complexity and lead markets.
• We have integrated expertise in strategic marketing and communications, corporate reputation, creative, and insights, delivering bold ideas and measurable impact across various industries.
• We believe that storytelling fuels transformation and that impactful stories represent all voices and perspectives.
• As a values-driven agency, we foster an inclusive environment where everyone can feel safe, celebrated, and worthy.
• Our commitment to diversity, inclusion, and belonging is foundational and embedded in our business and culture.
• Our people-first culture is driven by four core values: Team Empowerment, Growth Mindset, Inclusion Always, and Fierce Distinction.
• We are looking for individuals with big ideas, strong opinions, and the energy to bring them to life.
• Join our award-winning culture and contribute to an exciting and growing business where you can make a real impact.
• Highwire. Above all.

Equal Opportunity

• We foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.
• We ensure that every Highwire Walker has the requisite support to soar in their careers.
• Our commitment to diversity, inclusion and belonging is foundational and embedded in our business and culture.
• We aspire to change our industry and build a better future for all.