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About the Role

This role supports the Operational Account Management team in delivering high standards of service to customers, focusing on day-to-day account coordination, performance monitoring, reporting, and follow-up actions within a fast-paced sports trading environment.

Responsibilities

• Support the Operational Account Management team with day-to-day customer and account-related activities.
• Assist in monitoring trading performance and highlighting trends, issues, or opportunities for review.
• Prepare reports, summaries, and analysis to support customer discussions and internal decision-making.
• Help coordinate onboarding, handover, and implementation activities for new and existing customers.
• Track follow-up actions and ensure agreed tasks are communicated and completed on time.
• Support customer training sessions, product demonstrations, and ongoing engagement activities where required.
• Work with internal teams to help resolve operational issues and improve service delivery.
• Maintain accurate records of customer activity, requests, and operational updates.
• Assist with analysing customer usage and product adoption to identify areas for improvement.
• Provide administrative and coordination support for customer meetings, reviews, and follow-up communication.
• Contribute to internal process improvements and support wider team initiatives as needed.
• Support additional business or team priorities as required.

Requirements

• Some experience in account management, customer support, trading operations, or a related analytical or operational role is advantageous.
• Previous experience in analytical or trading roles within the sports betting industry is particularly beneficial.
• Strong organizational skills and the ability to manage multiple tasks with accuracy and attention to detail.
• Good analytical skills, with the ability to interpret data and identify key trends or issues.
• Confident verbal and written communication skills, with the ability to work effectively across teams.
• A collaborative mindset and willingness to learn in a fast-paced, customer-focused environment.
• Confidence and integrity to build strong working relationships and earn trust quickly across internal teams.
• Strong problem-solving skills and a proactive approach to supporting team priorities.
• Proficient in using systems, tools, and Microsoft Office applications, particularly Excel, alongside Word, PowerPoint, and Outlook.
• Ability to adapt to changing priorities and product environments, and work to strict deadlines in a dynamic business environment.
• Flexibility to support shift coverage including evenings, weekends, and bank holidays where required.
• Fluent in English, plus a second European language, with the ability to communicate confidently in both.
• Willingness to travel occasionally if required by the business.

Skills

• Account management
• Customer support
• Trading operations
• Analytical skills
• Operational coordination
• Performance monitoring
• Reporting
• Communication skills
• Problem-solving
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Experience Level

• Associate

Benefits

• Collaborative environment with colleagues from all over the world
• Various social events and teambuilding
• Flexibility to manage your workday and tasks with autonomy
• A balance of structure and autonomy
• Vibrant and inclusive community
• Global Employee Assistance Programme
• Calm and Reulay app
• Online training videos
• Flexible working hours

About the Company

• The world’s leading sports technology company, at the intersection between sports, media, and betting.
• More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time.
• If you’re willing to learn and grow with us, we invite you to join our team!