Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking an experienced Salesforce Agentforce Architect to lead the design and implementation of AI-powered customer engagement solutions using Salesforce’s Agentforce platform. This role requires a strong blend of technical architecture expertise, business consulting, and client-facing discovery skills. The ideal candidate will work closely with customers during the discovery and envisioning phases, identifying high-value use cases and translating them into scalable, secure, and efficient Agentforce solutions.

Responsibilities

Lead workshops, interviews, and discovery sessions with business and technical stakeholders
Elicit, analyze, and document business requirements and customer interaction use cases
Identify opportunities to leverage Agentforce (AI agents, automation, and conversational AI) to improve customer experience and operational efficiency
Translate business needs into clear solution architectures and implementation roadmaps
Act as a trusted advisor to clients, guiding them on best practices and platform capabilities
Design end-to-end Agentforce solutions, including AI agents, workflows, integrations, and data models
Define architecture for scalable, secure, and high-performing implementations
Map use cases to Salesforce capabilities such as Service Cloud, Data Cloud, Einstein AI, and Agentforce
Create solution blueprints, architecture diagrams, and technical specifications
Ensure alignment with enterprise architecture and governance standards

Requirements

8+ years of experience in Salesforce architecture and solution design
Proven experience with customer-facing roles, including discovery and requirements gathering
Strong expertise in Salesforce Service Cloud and platform architecture
Strong expertise in AI/automation solutions (Agentforce, Einstein AI, or similar)
Strong expertise in integration patterns (REST/SOAP APIs, middleware)
Ability to translate business problems into technical solutions
Excellent communication and stakeholder management skills

Skills

Customer discovery & consulting
Solution architecture & systems thinking
AI/Agent-based solution design
Stakeholder management
Strong documentation and presentation skills

Location

Remote Canada

Work Type

Remote

Experience Level

8+ years of experience

About the Company

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.
We are committed to accelerating client success and positively impacting society through responsible innovation.
We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have experts in more than 50 countries.
We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites.
This ensures we can provide timely and effective support tailored to each client’s needs.
While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.
For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.
At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Equal Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For our EEO Policy Statement, please click here.
If you'd like more information on your EEO rights under the law, please click here.
For Pay Transparency information, please click here.