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About the Role
J.McLaughlin is seeking a motivated, results-driven Store Manager with a passion for classic American Sportswear to lead a retail team. The ideal candidate will be sales-driven, lead by example, and be responsible for all aspects of the business, including sales, customer service, visual merchandising, team development, staffing, and operations. Store Managers act as brand ambassadors, client experts, and are responsible for driving business and creating unique shopping experiences.
Responsibilities
- Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities
- Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
- Provide exemplary client service in order to create a customer-centric, friendly retail environment that fosters loyalty within our communities
- Manage store operations and ensure all aspects run efficiently to create a profitable and productive business
- Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management
- Create and maintain a culture of kindness that is client and team focused
- Recruit and hire top talent
- Train and develop teams on selling skills, product knowledge, and operations
- Conduct performance appraisals and coach in the moment to maximize sales and motivate team
- Strategize and implement a client outreach plan, utilizing clienteling tools
- Effectively use the POS system to provide exemplary service
- Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
- Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client
- Hold team accountable for achieving goals
- Monitor sales trends and execute plans to maximize sales within the store
- Effectively communicate needs of the business with District Manager and store teams
- Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
- Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner
- Communicate and execute all direction from Retail Operations and the Corporate Office
- Plan and prioritize the workload and ensure the customer is the top priority
- Merchandise the sales floor to maximize sales while adhering to visual directive and standards
- Maintain a clean and organized store to ensure a great place to work and shop
- Partner with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy
- Adhere and enforce company policies and procedures and standards of professionalism
- Lead by example and maintain the highest level of integrity at all times
Requirements
- 3+ years of retail management preferred
- Bachelor’s degree or equivalent experience
- Strong management and leadership skills
- Strong analytical and problem-solving skills
- Team player with strong communication and interpersonal skills
- Proven track record in achieving sales goals and takes accountability for results
- Positive and self-motivated
- Consistently demonstrates accountability, reliability, and professionalism
- High energy and results driven
- Adapts positively to change
- Ability to multi-task, while keeping the customer the top priority
- Able to work various shifts, including weekends and holidays
- Comfortable standing for long periods of time
- Must be able to lift up to 30 pounds
Skills
- Sales
- Customer Service
- Visual Merchandising
- Team Development
- Staffing
- Operations Management
- Business Acumen
- Hiring
- Scheduling
- Training
- Loss Prevention
- Expense Management
- Payroll Management
- Inventory Management
- Clienteling
- POS System Proficiency
- Product Knowledge
- Performance Appraisals
- Coaching
- Sales Trend Analysis
- Communication
- Interpersonal Skills
- Problem-Solving
- Leadership
- Adaptability
- Multi-tasking
Location
- New York
Work Type
- Retail
- Full-time
Experience Level
- Management
Education Level
- Bachelor's degree or equivalent experience
Benefits
- Incentive benefits programs
About the Company
- J. McLaughlin was founded in 1977 with a mission to create an American Sportswear brand offering classic clothing with current relevance and a neighborhood feel.
- The brand focuses on style over fashion: straightforward, unpretentious, and devoid of the superfluous, rooted in the tradition of sport, work, and play.
- With over 150 retail locations, each store is unique, designed to reflect the town's color, character, and architecture.
- The company emphasizes exemplary customer service and local philanthropic engagement.
- J. McLaughlin fosters a "Culture of Kindness" creating an environment of respect, politeness, consideration, and empathy, fostering a family-like atmosphere and focusing on giving back to the community.
- The company has an entrepreneurial spirit which fosters great experience and career opportunities.
- J. McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York.
- J. McLaughlin has a reputation for being “local and loyal”, building meaningful relationships within each community and providing customers with highly personalized service.
- We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop.
Equal Opportunity
- J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.