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About the Role
GetYourGuide is connecting travelers with unique experiences. We are building out our North America team and looking for an Account Manager to join our Sales team in New York City. You will own a book of business of mid-market supplier partners, driving their performance, satisfaction, and commercial growth on our platform.
Responsibilities
- Manage and grow a book of business consisting of mid-market supplier accounts.
- Understand assigned market(s) and hit performance targets.
- Empower accounts through education, resources, and enablement.
- Become the go-to partner for account growth and strategy to drive long-term retention.
- Pitch, cross-sell, and upsell to win commercial opportunities including new activity listings, increased availability, and commission negotiations.
- Partner with internal teams to identify roadblocks, troubleshoot connectivity issues, and escalate tactfully.
- Focus on operational excellence and monitor partner health by solving supplier challenges.
- Review account performance regularly, share clear insights with management, and proactively flag opportunities for expansion.
Requirements
- 2 to 3 years of experience in Account Management or Customer Success, ideally in tech or a marketplace environment.
- A track record of hitting (and beating) commercial targets.
- Strong communication skills and the ability to build trust with partners quickly.
- A data-driven mindset; comfortable working with performance metrics and turning numbers into action.
- Passion for shaping the future of sales and partner success in the age of AI.
- Thrive in fast-paced environments, using available resources to build and scale efficiently.
- Great problem-solving skills and a proactive, ownership-oriented attitude.
- Enthusiasm for travel and genuine enthusiasm for what GetYourGuide stands for.
- Bilingual skills are a nice to have (Spanish or French a plus given the North America market).
Skills
- Account Management
- Customer Success
- Commercial Targets
- Communication
- Trust Building
- Data-Driven
- Problem-Solving
- Ownership
- Travel Enthusiasm
- AI
- Spanish
- French
Location
- New York City
Work Type
- Hybrid
- Work from anywhere in the world for 40 days per year
- Flexible working arrangements
Experience Level
- 2 to 3 years
Benefits
- Annual personal development budget
- Access to mentorship programs
- Quarterly team events
- Yearly company-wide summit
- Monthly transportation budget
- Monthly fitness budget
- Discounts on GetYourGuide experiences
- Health and wellness benefits
About the Company
- Since 2009, GetYourGuide has been connecting travelers with the experiences they'll talk about for the rest of their lives.
- Our global marketplace is home to more than 200,000 activities across 50,000 experience creators.
- We're building out our North America team and looking for someone who's ready to make their mark.
Equal Opportunity
- We’re an equal opportunities employer.
- Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
- Please refrain from including your picture and age with your application.