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About the Role
Join our Friendly & Positive Team! We are looking for a customer-focused, team-oriented individual who will actively assist customers with enthusiasm. If you love making a great first impression and creating a warm, helpful experience for every caller, this role is for you!
Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Schedule service appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into customer relationship software (CRM).
- Prepare customer service call reports for service technician.
Requirements
- Must be energetic and positive with a customer-first mentality.
Skills
- Customer service
- Phone etiquette
- Customer relationship management (CRM)
- Scheduling
- Problem resolution
- Data entry
Work Type
- Full-time
Salary/Compensations
- Competitive salary
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Comprehensive paid process and systems training
- Paid holidays
- Paid on-the-job training
- Performance-based pay
- Stable hours
About the Company
- Window World is the largest exterior remodeler in the United States.
- We offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products.
- Our energy-efficient products are backed by industry-leading warranties.
- We offer exceptional attention to detail and customer care.
- Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.