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About the Role

Support the delivery of CRM campaigns for a major grocery retailer, coordinating campaign briefs, client communications, and internal processes to ensure accurate and timely delivery. This role is crucial for ensuring campaign information is complete, validated, and correctly handed over for execution.

Responsibilities

• Act as a day-to-day coordination contact for client campaign requests
• Support the coordination of CRM campaigns from briefing through to delivery
• Manage client communications in a professional, timely, and organised manner
• Ensure campaign briefs and supporting materials are complete and submitted within agreed timelines
• Review campaign information and identify any missing or incorrect details
• Liaise with clients and internal teams to resolve briefing queries and support smooth campaign delivery
• Work closely with Commercial and Operations teams to ensure campaigns are set up accurately
• Help maintain high standards of client service and campaign delivery
• Maintain accurate records and manage multiple campaign tasks simultaneously

Requirements

• Strong administrative and organisational experience, ideally gained within a client-facing or coordination role
• Experience managing multiple priorities and deadlines in a busy working environment
• Excellent attention to detail and ability to work accurately across multiple tasks
• Strong written and verbal communication skills
• Confident working collaboratively with both clients and internal stakeholders
• Proactive approach to problem-solving and resolving issues
• Comfortable learning new systems, processes, and products
• Good working knowledge of Microsoft Office, particularly Excel
• Applicants must be able to maintain legal authorisation to work in the UK independently of employer sponsorship now and in the future.

Skills

• Customer success
• Account coordination
• Campaign management
• Client services
• Microsoft Office
• Excel

Location

• Central London

Work Type

• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive base salary plus sales incentive bonus

Benefits

• Contributory pension scheme
• Private medical insurance
• Life insurance
• Permanent Health Insurance
• 24 days holiday excluding bank holidays, plus birthday day off
• Cycle2work
• Retail savings platform
• Employee Assistance Program
• An environment of continuous learning and development
• A collaborative and supportive work environment

About the Company

• Catalina UK is the leading multi-channel shopper activation business and has created a Retail Centre of Excellence which has consistently been awarded one of the UK’s ‘Great Places to Work’.
• We are passionate about transforming data into insights, and insights into action through a seamless consumer experience that drives results for our Retail customers and their CPG partners.
• Our sole mission is to convert shoppers into buyers, and buyers into loyal fans so that we are the UK Retailers’ partner of choice for shopper engagement and loyalty.
• Catalina is a recognized leader in shopper intelligence and precisely targeted in-store, TV and digital media that personalizes the shopper journey.
• Powered by an unrivaled real-time shopper database and AI-optimized data science, Catalina helps retailers, CPG brands and agencies optimize every stage of media planning, execution and measurement to deliver results for our customers.
• Catalina has no higher priority than ensuring the privacy and security of the data entrusted to the company and maintaining consumer trust.
• Catalina has operations in the United States, Costa Rica, and Europe.
• We are committed to investing in, empowering, and retaining an inclusive community within our company.
• We are dedicated to hiring the best and brightest from all backgrounds, experiences, and perspectives.
• We believe that true innovation happens when everyone has a seat at the table and a voice to be heard.
• Our goal is to ensure that all our talented professionals are equipped with support, resources, and the opportunity to excel.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.