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About the Role

Block by Block is seeking Team Leaders to manage shift duties, ensure compliance with company standards, and provide excellent customer service. This role involves leading a team of ambassadors to maintain clean, safe, and friendly public spaces.

Responsibilities

• Manage shift duties of clean and safe ambassadors, ensuring compliance with all Block by Block standards, best practices, procedures, and policies.
• Hold the team responsible for completing projects and remaining productive.
• Communicate and lead daily shift briefings, assigning duties and zones, and reviewing events, weather, and safety updates.
• Provide excellent customer service in the BID and towards the team of Ambassadors.
• Provide guidance and direction for on-street and in-the-field operations.
• Provide written reports of broken infrastructure, graffiti on private property, and a basic daily report of accomplishments and tasks completed.
• Provide direction and counsel to team members and report concerns to the Operations Manager.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and Block by Block standards.
• Traverse continuously during an eight-hour shift with normal breaks.
• Work outdoors in all conditions with provided inclement weather gear.
• Speak, read, and write the English language to create basic reports.
• Be proficient in computer usage and Microsoft Office products.

Requirements

• Prior managerial/supervisory experience (2+ years)
• Special project/Maintenance background - fixing banners, pressure washers, and operating other machines
• Valid TX Driver's License
• Must have the physical capacity to traverse continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
• Must be able to work outdoors in all conditions with provided inclement weather gear.
• Must be able to lift 50 lbs or more when needed.
• Must be able to speak, read, and write the English language in order to create basic reports.
• Basic knowledge of smart phone technology

Skills

• Customer service
• Hospitality
• Ability to drive and operate a vehicle
• Ability to work outdoors in ALL weather conditions
• Computer usage
• Microsoft Office products

Location

• TX

Work Type

• Full-time

Experience Level

• 2+ years prior managerial/supervisory experience

Education Level

• High School Diploma or College Preferred

Salary/Compensations

• $26.00/hourly

Benefits

• Medical with available FSA and/or HSA
• Dental
• Vision
• Short-Term and Long-Term Disability
• Life
• Accidental Death and Dismemberment
• Critical Illness
• Accident
• Paid time off: Vacation, Sick Time and/or PTO
• Paid Leave
• Holidays
• Floating Holidays
• Birthday Pay
• Jury Duty
• 401K Retirement Savings Plan

About the Company

• At Block by Block, we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer, and cleaner.
• With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities but small enough to have your work noticed.
• Our Mission Statement is as follows: 'With pride, we make public spaces friendly and vibrant for the communities we serve.'
• Our rapid growth provides endless opportunities for your long-term career, not just your next job.
• 68% of our management team started in another job within our company, with a vast majority starting out as an Ambassador.

Equal Opportunity

• Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.