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About the Role
As a Retail Expert, you will be the heart of our stores, empowering customers to be their most beautiful selves through expert artistry, product knowledge, and building lasting connections. You will adapt your style to customer needs, work in a fast-paced environment to exceed KPIs, and champion world-class artistry and customer experience.
Responsibilities
- Empower customers to be the most beautiful version of themselves.
- Utilize expert artistry skills and product knowledge.
- Build lasting emotional connections with customers.
- Adapt artistry style to suit customer needs.
- Achieve and exceed KPIs in a fast-paced environment.
- Contribute to teamwork and build solid relationships with team members and management.
- Champion world-class artistry and impeccable customer experience.
- Act as a brand ambassador and share product knowledge.
- Adapt approach to activities, customers, and opportunities.
- Follow company grooming standards.
Requirements
- Ideally an NVQ-3 in Beauty Therapy.
- Ideally some experience as a Sales Advisor, preferably in a fast-paced beauty, retail, or FMCG environment.
- Ideally experience in applying makeup and adapting styles for different customer needs.
Skills
- Artistry skills
- Product knowledge
- Customer relationship building
- Adaptability
- Sales
- Teamwork
- Communication
Location
- JLP Stratford
Work Type
- 32 Hours per week
- PT position
- FTC contract
Experience Level
- Sales Advisor experience preferred
- Experience in fast-paced beauty, retail, or FMCG preferred
- Makeup application experience preferred
Education Level
- NVQ-3 in Beauty Therapy ideal
Benefits
- On the job training
- Opportunity to attend Charlotte’s Magic Academy
- Opportunities to disrupt processes and have your voice heard
- Inclusion in company celebrations
- Scope for growth and progression
- Exclusive product launches before anyone else
- A full Charlotte Tilbury look after probation
- Staff discount
- Access to Tilbury Treats rewards platform (gym memberships, cinema tickets)
About the Company
- Founded by Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty revolutionized the global beauty industry.
- The brand offers an easy-to-use, easy-to-choose, easy-to-gift range of makeup.
- Charlotte Tilbury Beauty continues to break records across countries, channels, and categories.
- Our mission is to empower everybody in the world to be the most beautiful version of themselves.
Equal Opportunity
- We support our mission by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce.
- By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.