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About the Role

As a High Level Technician, you will serve as a key technical interface between production teams and engineering support, ensuring rapid fault resolution and continuous improvement of train maintenance practices. You will be responsible for diagnosing complex electrical and mechanical issues, optimizing maintenance schedules, and supporting root cause analysis using industry-standard methodologies. Your role will involve close collaboration with customers, suppliers, and internal engineering teams to enhance train reliability, manage warranty concerns, and implement effective long-term solutions. Proficiency in remote monitoring systems and diagnostic tools will be essential to drive performance and support data-driven decision-making.

Responsibilities

Serve as the primary contact for Production and control room staff for in-service fault resolution.
Optimize train maintenance protocols according to established balanced examination schedules.
Assist customers with detailed fault finding and diagnostics to identify issues.
Develop solutions for immediate mitigation and long-term resolution of problems.
Monitor warranty issues and collaborate with supplier technical teams to resolve them.
Respond to faulty trains in service, performing component replacements and modification work.
Support customers in root cause analysis using methodologies such as Alstom FRACAS, 8D, and PPS.
Ensure accurate sourcing of replacement parts for train systems.
Aid operators in updating maintenance instructions, overhaul instructions, processes, and procedures to improve maintenance practices.
Collaborate with Alstom Technical Publications and Central Engineering teams as necessary.
Monitor and evaluate train reliability and availability performance, generating monthly performance reports.
Utilize the Orbita remote monitoring system to track train conditions in service.
Download data from onboard data recorders using laptops for analysis.
Run diagnostics software to troubleshoot faults in various train systems, including hydraulic, pneumatic, train management systems, and onboard computers.

Requirements

Minimum qualification– NVQ Level 3 in an electrical discipline or equivalent.
Understanding of Ohm's Law and Kirchoff's Law
Use of Laptop’s and diagnostic tools to determine faults
Ability to work from maintenance manuals and schematics
Experience of Electrical fault finding and or Mechanical Experience of Electrical repairs and or mechanical
Troubleshooting and evidence gathering (including technical reporting).

Skills

Electrical fault finding
Mechanical fault finding
Electrical repairs
Mechanical repairs
Troubleshooting
Technical reporting
Ohm's Law
Kirchoff's Law
Laptop usage
Diagnostic tools
Maintenance manuals
Schematics
Remote monitoring systems
Diagnostic tools

Location

Old Oak Common

Work Type

Permanent
Rotating shift patterns

Education Level

NVQ Level 3 in an electrical discipline or equivalent

Salary/Compensations

CIRCA £67,000

Benefits

Stability, challenges and a long-term career
Collaboration with transverse teams and helpful colleagues
Contribution to innovative projects
Career steering across functions and countries
Investment in development through award-winning learning
Fair and dynamic reward package
Comprehensive and competitive social coverage (life, medical, pension)
Up to 52 weeks full maternity and adoption pay
25 days annual leave plus bank holidays
Opportunity to buy or sell holiday
Wide range of flexible benefits

About the Company

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Equal Opportunity

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.