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About the Role

The Social Media Manager will own the company's social media presence across all channels and markets, managing strategy, content creation, and performance reporting. This is a hands-on role requiring personal production of video, copy, and Canva assets, with a focus on storytelling, creative execution, and managing a multi-channel content calendar.

Responsibilities

• Define and own the social media strategy, aligning activity with business goals, marketing, and other stakeholders.
• Build and maintain the content calendar as a strategic planning/execution tool.
• Monitor trends, platform algorithm changes, and emerging formats, incorporating findings into planning.
• Produce original, engaging social content across copy, graphics, and video.
• Write clear, engaging, on-brand copy across all channels, adapting tone and format to audience and platform.
• Design social assets in Canva, maintaining and evolving the brand kit and template library.
• Script, film, and edit video content for social channels.
• Manage all social channels (LinkedIn, YouTube, Instagram, and Facebook) and ratings and reviews platforms (Trust Pilot, G2, GMB) using a dedicated social media management platform.
• Schedule and publish content, monitor engagement, and manage community interactions.
• Respond to comments, messages, and mentions in a timely and considered way.
• Develop and maintain a KPI framework that connects social activity to measurable business outcomes.
• Set up, maintain and report on social listening dashboards.
• Monitor performance across channels and produce regular reporting for senior stakeholders.
• Communicate with and coach colleagues on social best practices and support them in developing a credible professional presence.
• Work closely with performance marketing, regional, sales, partnership, and people teams to align social activity with wider business programmes.
• Represent the Marketing team at events, contributing to live content capture and coverage.

Requirements

• 5+ years of social media management experience, proven end-to-end ownership across strategy, planning, content creation, and reporting.
• Excellent storytelling, copywriting, and AI prompting skills.
• Hands-on Canva proficiency at the brand governance level.
• Ability to script, shoot, and edit video content independently.
• Strong organisational skills, with a structured approach to managing a busy, multi-channel content calendar and cross-functional workload.
• Experience with a social media management and listening platform (Sprinklr, Hootsuite, Sprout, or equivalent).
• Strong brand instincts and governance experience.
• Able to present performance data and strategic recommendations clearly to senior stakeholders.
• Active user of AI tools as part of day-to-day workflow.
• A portfolio demonstrating original content, brand work, and creative output across social channels.
• Willingness to travel to European events and team off-sites.

Skills

• Social media strategy
• Content creation
• Video production
• Copywriting
• Graphic design (Canva)
• Community management
• Performance reporting
• Social listening
• AI prompting
• Brand governance
• Project management (Wrike or comparable)
• Social media management platforms (Sprinklr, Hootsuite, Sprout, or equivalent)

Location

• London
• Oslo

Work Type

• Hybrid

Experience Level

• 5+ years

About the Company

• nShift is the leading global provider of cloud delivery management solutions (SaaS).
• Enables frictionless shipment and return of almost one billion shipments across 190 countries annually.
• Headquartered in London and Oslo with over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
• Software used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers.
• Over 1000 carriers integrated into the platform.

Equal Opportunity

• All applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.