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About the Role

As an experienced Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition, you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Responsibilities

Engage with customers through newsletters, meetings, visits and open days.
Ensure residents are aware of works processes.
Communicate updates and changes to residents.
Coordinate handover of keys to site teams.
Provide a high standard of customer aftercare.
Manage expectations between residents, the client and operations teams.

Requirements

Confidence to manage difficult situations.
Experience working for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
Resilience under pressure.
Understanding of discretion and respect in a public-facing role.
UK driving licence.
Own car.

Skills

Excellent communication skills.
Collaborative work style.

Location

Work Type

Full-time

Experience Level

Experienced

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
We invest in our people and firmly believe that our workforce is our most valuable asset.
We are a fast-paced, diverse, and hugely ambitious business that welcomes challengers, innovators and people who embrace change.
We operate a direct sourcing model.

Equal Opportunity

At United Infrastructure, we are committed to making every interaction a positive and inclusive experience.
If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.