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About the Role
Navan is seeking an influential and enterprise-savvy Head of Travel Advisory and Community to enhance customer advocacy and travel consultancy at the highest level. This role acts as a liaison between customers, product, sales, and brand, establishing a best-in-class enterprise practice to drive strategic deal-making, brand evangelism, and customer growth. You will lead the Customer Advisory Board (CAB) strategy, strengthen the enterprise travel narrative, and serve as a thought leader on travel innovations like NDC and enterprise deployment. Operating across pre-sale and post-sale, you will be integral to major enterprise opportunities and provide strategic guidance to sophisticated travel buyers.
Responsibilities
- Drive customer/prospect events in collaboration with Sales & Marketing
- Align with EMEA AM/CS for customer attendees
- Host or liaise with executive team
- Lead Navan’s UK enterprise thought leadership on the future of corporate travel, presenting at key industry events and publishing content
- Partner closely with Sales, Account Management, and Product leadership from initial RFP to signed SOW to global rollout
- Directly support Navan’s UK top enterprise pursuits by providing expert travel advisory to internal deal teams and prospective customers
- Serve as the trusted voice of the customer internally, informing product direction, sales strategies, and decision-making
- Serve as the primary liaison for Navan’s EMEA Customer Advisory Board (CAB), cultivating a highly engaged community of top customers
- Drive agenda creation, speaker selection, and measurable outcomes in collaboration with AM/CS/Product teams
Requirements
- 10+ years of travel, enterprise sales, or customer advisory experience, ideally in SaaS, travel management, or enterprise services
- Executive-level communication and presence, with the ability to earn trust and influence across travel programme leaders in Fortune 500 organizations, CAC 40 and/or FTSE 100
- Deep knowledge of the travel ecosystem, including modern distribution (e.g., NDC), policy design, global travel programmes, and implementation at scale
- A strategic operator who can translate insight into scalable programs and repeatable outcomes
- Strong collaboration and leadership skills—comfortable working cross-functionally with executives, sales leaders, and product teams
- Experience shaping and influencing go-to-market strategies in complex, multi-stakeholder environments
- A passion for customer advocacy, with a track record of building strong customer communities and executive relationships
Skills
- Customer Advocacy
- Travel Consultancy
- Enterprise Sales
- Thought Leadership
- NDC
- SaaS
- Travel Management
- Executive Communication
- Collaboration
- Leadership
- Go-to-market Strategy
Location
- UK
Work Type
- Full-time
Experience Level
- 10+ years
About the Company
- Navan is a leader in travel and expense management.