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About the Role
Map Project Office is seeking an experienced Senior Account/Project Manager to manage and grow client relationships, ensuring successful project delivery with strong commercial performance. You will lead projects from brief to completion, balancing client needs with scope, timelines, and budgets, while fostering a collaborative studio culture.
Responsibilities
- Manage multiple projects from initial brief through to completion, ensuring delivery on time, within scope, and within budget.
- Act as the primary client contact for assigned accounts, building strong and lasting relationships.
- Work closely with creative teams to develop commercially viable responses to client briefs.
- Create clear, detailed proposals and scopes of work in collaboration with creative counterparts.
- Monitor project health, revenue, and pipeline, providing regular updates to the Growth Director.
- Identify opportunities to grow existing accounts and support new business activity.
- Lead new business conversations, presentations, and responses to RFPs and RFQs alongside senior creative team members.
- Take ownership of the financial performance of assigned accounts, including forecasting, budgeting, invoicing, and change control.
- Work with the Resource Manager to ensure projects are appropriately staffed while maintaining healthy margins.
- Ensure all project administration is completed to a high standard, including agendas, meeting notes, project plans, and purchase orders.
- Support and mentor junior team members, contributing to their development and growth.
- Play an active role in shaping and maintaining Map’s studio culture.
Requirements
- Proven experience in an Account Manager or Senior Account Manager role within a creative, design, branding, or agency environment.
- Strong project management skills with the ability to manage multiple workstreams simultaneously.
- Excellent client relationship and stakeholder management skills.
- Commercially minded with strong financial acumen and experience managing project budgets.
- Experience working closely with creative teams and navigating creative processes.
- Exceptional organisational skills and attention to detail.
- Positive, proactive, and solution-oriented approach.
- Comfortable working independently while collaborating effectively across teams.
- Confidence in challenging assumptions, solving problems, and taking ownership of outcomes.
- Strong communication and presentation skills.
Skills
- Project Management
- Client Relationship Management
- Stakeholder Management
- Financial Acumen
- Budget Management
- Creative Process Navigation
- Organizational Skills
- Attention to Detail
- Communication
- Presentation Skills
Experience Level
- Senior
About the Company
- Map Project Office designs products that make life feel simpler, smarter, and more human, sitting at the intersection of design and innovation.
- Map Project Office is part of WPP and is an industrial design studio defining new ways of interacting with technologies.
- They take a strategic approach to designing products, systems, and spaces across diverse fields and scales.
- Their process is rigorous, strategic, and exploratory, with an in-house workshop to translate ideas into physical prototypes.
- They partner with ambitious clients at the forefront of their field, from start-ups to global brands.
- WPP is the trusted growth partner for the world’s leading brands, uniting media intelligence, data solutions, creativity, production, enterprise solutions, and strategic counsel.
- WPP aims to help clients navigate change, capture opportunity, and deliver transformational growth.