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About the Role
The TR Director will play a pivotal role in the success of our organization by providing strategic leadership, operational excellence, and exceptional customer service across our TR locations. This individual will be responsible for driving revenue growth, optimizing operational efficiency, and ensuring an unforgettable shopping experience for travelers.
Responsibilities
- Develop and execute the company's travel retail strategy in alignment with broader business goals.
- Lead a team of department managers and staff to achieve sales targets and maintain high customer satisfaction levels.
- Manage relationships with business partners to further develop a prominent level of trust and priority to our brand in partner’s share of mind.
- Negotiate favorable terms and collaborate on promotional activities to optimize Chanel’s visibility in airports to further cater to brand equity.
- Shape Travel Retail Division organization based on business development opportunities and internal work matrix needs.
- Oversee, through sales and marketing managers, all aspects of day-to-day retail operations, including store layout, visual merchandising, inventory management, staffing and logistics.
- Implement best practices to maximize efficiency and minimize operational costs.
- Foster internal discussions to ensure collaborative work with LM teams.
- Develop business plans, set and monitor sales targets, track performance metrics, and implement sales strategies to drive revenue growth.
- Foster a sales-focused environment, motivate the sales team, and identify opportunities for upselling and cross-selling.
- Ensure exceptional customer service standards are always maintained.
- Implement initiatives to enhance the overall shopping experience, including customer engagement, product knowledge, and loyalty programs.
- Lead and overview digital tools developments and roll out to enhance Chanel shopping experience and develop customer loyalty.
- Prepare and manage the travel retail budget, monitor expenses, and ensure financial objectives are met.
- Analyze sales data, market trends, and key performance indicators to make informed decisions.
- Ensure compliance with all relevant laws, regulations, and industry standards pertaining to travel retail operations, including customs, and tax regulations.
- Recruit, train, and mentor staff members to achieve their full potential.
- Foster a positive work environment that encourages teamwork, professional growth, and employee engagement.
- Collaborate with the marketing team to develop and execute promotional campaigns, events, and marketing initiatives to attract travelers and increase footfall.
Requirements
- Previous experience in the world of travel retail is desirable.
- Good understanding of wholesale and retail business in cosmetics, accessories or luxury goods.
- At ease with merchandising concepts and store design.
- Able to develop a business model, with good understanding of the different components of cost, margins and incentives.
- Ability to develop business relationships and negotiate locations.
- Good team player, able to interact at local company level and with global peers.
Skills
- Leadership
- Strategic planning
- Operational excellence
- Customer service
- Revenue growth
- Operational efficiency
- Interpersonal skills
- Business relationship management
- Negotiation
- Sales target setting and monitoring
- Inventory management
- Logistics management
- Financial management
- Budget management
- Data analysis
- Market trend analysis
- Regulatory compliance
- Staff development
- Team motivation
- Digital tools implementation
- Marketing campaign development
- Promotional event planning
Location
- Japan
Work Type
- Full-time
Experience Level
- At least 10-year business experience
Education Level
- Bachelor's degree or above
Benefits
- Competitive compensation
- Wellbeing programmes
- Learning and development opportunities
- Parental leave for all parents globally
About the Company
- Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
- Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
- At present, Chanel employs more than 32,000 people worldwide.
- As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
- As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
- Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
- It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
- This means everyone can grow, continue to be inspired and feel included, now and in the future.
- The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Equal Opportunity
- Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
- The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.