Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The primary purpose of this role is to support Sales and Support teams in resolving complex issues and operational tasks. This position serves as a key point of coordination between customers, internal teams, and external partners to support timely issue resolution and accurate reporting.

Responsibilities

• Provide responsive, courteous, and efficient customer service via telephone, email, and web inquiries.
• Utilize and maintain Customer Management Database software, while providing extensive follow-up to internal and external customers reporting issues.
• Undertake research, testing, data quality, and documentation projects, as appropriate.
• Serve as the primary liaison between customers and Data Quality/Product Development regarding product-related issues.
• Provide accurate reporting for events and ensure appropriate follow-up actions are completed.
• Provide support to clearing firm partners.
• Create and publish the Daily CEI.
• Collaborate across teams to prioritize critical issues, remove roadblocks where possible, and support timely resolution of customer and operational needs.

Requirements

• Demonstrated customer service experience with excellent customer service skills.
• Basic understanding of financial markets, network configurations, and software usage.
• Excellent oral and written communication skills.
• Ability to work accurately and quickly in a fast-paced environment.
• Advanced troubleshooting skills for hardware, network, software, and trading account management.
• Strong technical learning ability, including the ability to quickly learn new industry, company, product, and technical knowledge.
• Effective problem-solving, timely decision-making, and prioritization skills, including the ability to make sound decisions under pressure and with incomplete information.
• Technical certification or equivalent work experience.

Skills

• Customer service
• Financial markets
• Network configurations
• Software usage
• Oral communication
• Written communication
• Troubleshooting
• Technical learning
• Problem-solving
• Decision-making
• Prioritization

Location

• Hybrid

Work Type

• Hybrid

Education Level

• Technical certification or equivalent work experience

About the Company

• Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow.
• We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.
• Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally.
• A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.
• We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
• We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
• We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability.
• As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment.
• Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
• We believe that our associates are our most important asset.
• Encouraging professional development opportunities is a core part of our culture.
• Broadridge provides educational opportunities, including formal classes, training programs and events.
• To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery.
• Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

Equal Opportunity

• As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications.
• These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
• Please note that honesty and transparency are critical to our hiring process.
• Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.