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About the Role

Parloa is seeking an experienced Sr. Brand Designer to define and craft the company's visual identity across all touchpoints. This role involves designing high-impact brand assets for digital marketing, field events, product marketing, and presentations, reporting to the Global Head of Design & Creative. The position emphasizes design excellence, collaboration, and AI-driven innovation, ensuring all assets are consistent, precise, visionary, guiding, and emotionally resonant within Parloa's brand design system.

Responsibilities

Craft the direction and expression of Parloa brand design.
Participate in the creative development of assets across digital and physical channels.
Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
Set the visual bar and ensure brand fidelity across all creative assets.
Help to evolve and maintain our visual identity system.
QA design outputs for polish, detail, and consistency.
Support briefing and directing external creative agencies, ensuring seamless integration with in-house standards.
Champion an AI-first design mindset, exploring and implementing generative image and video tools to scale creativity.
Partner with Operations and Global Head of Design on prioritization, project planning, and resource allocation.

Requirements

8+ years of experience in graphic/brand design.
A portfolio demonstrating exceptional craft across brand, campaign, and digital, with a deep understanding of creative application in various marketing channels (events, social media, displays).
Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices).
Proficiency in Figma and Adobe CC suite.
Familiarity with AI-powered creative tools for image and video generation and curiosity to stay ahead of emerging capabilities.
Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment.
Fluent in English (native or bilingual proficiency).
Obsessed with breakthrough branding and creative expression.

Skills

Graphic Design
Brand Design
Digital Marketing
Event Marketing
Product Marketing
Presentation Design
Brand Design System
Visual Storytelling
Creative Asset Development
Figma
Adobe CC Suite
Storyboarding
Motion Design
AI-powered creative tools
Image Generation
Video Generation
Communication
Stakeholder Alignment

Location

Work Type

Full-time

Experience Level

Senior

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
Parloa is shaping the foundation of a new era in customer experience where customer support is meaningful exchanges.
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI are deploying Parloa at scale.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.