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About the Role
As a Market Manager on the Supply Team, you will be responsible for the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will build strong relationships with hosts, help them optimize listings, improve pricing, and enhance their success on Airbnb.
Responsibilities
- Build and manage professional host account relationships within the Vacation rental area territory.
- Directly manage accounts to meet and exceed quarterly/annual sales goals.
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities to drive sales.
- Prospect and onboard new, high quality supply in your assigned geography.
- Maintain a baseline understanding of the technical integration of various software partners.
- Represent Airbnb in external meetings with Professional Hosts.
- Educate clients on significant product changes and cascade feedback on product and policy to internal stakeholders.
- Hold regular optimization calls and business reviews with clients.
- Develop strong and long lasting partnerships.
- Develop deep knowledge of assigned geographic markets and become the go-to source for local trends and market dynamics.
- Respond to and deliver exceptional service to professional hosts in a timely and efficient manner.
- Provide in-person support and guidance to hosts by traveling to your market.
- Work cross-functionally with public policy, legal, communication, and customer support teams.
- Design, develop, and execute bespoke engagement initiatives for the assigned territory.
- Support host community programs in your region.
Requirements
- 6-8 years of experience in account management, partner support, and/or sales.
- 2+ years of experience in the hospitality/travel industry, especially in the Online Travel Agent market is a plus.
- Knowledge or experience in the real estate industry is a plus.
- Experience or expertise in the homesharing business is a plus.
- Must have a driver's license to visit hosts in vacation rental areas.
- Must be willing to regularly travel to your aligned market territory (once or twice per quarter).
- Proven track record of effectively working a leads pipeline and/or a book of business.
- Proficient in using CRM software, specifically with leads, opportunities, and other core objects (Salesforce and Mixmax experience is a plus).
- Excellent communication and presentation skills.
- Ability to communicate effectively with clients via phone, email, and in-person.
- Proficient quantitative skills and proven ability to interpret and apply data.
- Strong time management and prioritization skills.
- Ability to work at both strategic and tactical levels.
- Proven track record to execute in ambiguous environments.
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.
- Passion for Airbnb, travel, and the sharing economy (being an Airbnb host is a plus).
- Proven experience working cross-functionally.
- Charismatic self-starter who is resourceful and self-sufficient.
- Native-level of Japanese and Business-level of English is a must.
Skills
- Account management
- Partner support
- Sales
- Hospitality/travel industry
- Online Travel Agent market
- Real estate industry
- Homesharing business
- CRM software
- Salesforce
- Mixmax
- Communication
- Presentation
- Quantitative analysis
- Data interpretation
- Time management
- Prioritization
- Strategic thinking
- Tactical execution
- Cross-functional collaboration
Location
- Tokyo
Work Type
- Full-time
Experience Level
- 6-8 years
About the Company
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Equal Opportunity
- Airbnb is committed to working with the broadest talent pool possible.
- We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
- All qualified individuals are encouraged to apply.