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About the Role

As a Talent Manager, you will be the central point of contact between our talents, course teams, and the operational and technical processes of the Talentspring Academy Group. You will ensure that courses run smoothly and that our talents have an inspiring, high-quality learning experience. You will be the first point of contact, guiding them from their start to the successful completion of their course, handling all organizational and non-content-related aspects of their learning journey. Additionally, you will maintain contact with our clients and partners, especially with employment agencies, building close and trusting relationships through reliable communication and problem-solving.

Responsibilities

End-to-end support of talents and course processes
Full support of talents throughout their entire journey: pre-onboarding, onboarding, course support, offboarding, and after-course communication on-site at the office
Building a trusting relationship with talents as the first point of contact for organizational, technical, and personal concerns
Ensuring course schedules, timetables, and sessions (in-person/online) are correctly planned and communicated
Monitoring attendance, issuing absence notifications, processing dropouts, and measuring satisfaction; escalating or intervening as necessary
Hardware management for talents in courses
Close cooperation with instructors, course leaders, and administration to ensure the talent experience
Ensuring a high-quality learning experience: gathering and analyzing talent feedback, making suggestions for improvement
Assisting with QM/certification processes (e.g., AZAV relevance) in collaboration with the team
Collaborating with product management on the further development of programs and course formats
Close coordination with internal stakeholders: course leaders, marketing, IT, administration
Clear information flow to participants: updates, feedback, escalations
Documentation of processes, workflows, and lessons learned
Active identification of potential for follow-up programs or additional services
Conducting feedback and exit interviews focusing on satisfaction and future prospects
Systematic recording of needs and recommendations in the CRM

Requirements

First experience (e.g., 1-3 years) in educational providers, course operations, learning management, or similar environments is desirable
Affinity for digital tools and automation (e.g., proficient with spreadsheets, workflows, possibly CRM/LMS)
Good organizational skills and high independence (This role is 40% administrative tasks and 60% customer contact)
Strong communication skills: supporting talents requires empathy, clarity, setting boundaries, and problem-solving; supporting customers (employment agencies) requires de-escalation, customer satisfaction, and flexibility
A pedagogical qualification (e.g., obtained through a degree, apprenticeship, or further training) would be desirable
Hands-on mentality: You pitch in when needed
Service orientation: Talents and our customers are the focus
Team player: You work with many interfaces; collaboration is key
Willingness to change: Automation/tooling means co-designing processes
Good German and (ideally) English skills

Skills

Digital tools
Automation
Spreadsheets
Workflows
CRM
LMS
Organizational skills
Communication
Empathy
Clarity
Problem-solving
De-escalation
Customer satisfaction
Flexibility
Pedagogical qualification
Hands-on mentality
Service orientation
Teamwork
Adaptability

Location

On-site at the office

Work Type

Full-time

Experience Level

1-3 years

Education Level

Pedagogical qualification desirable

Benefits

Urban Sports Club
Mental Health support
Learning budget

About the Company

Talentspring Academy Group is a dynamically growing network of state-recognized digital-first educational institutions with a clear focus on digital professional fields.
We retrain people without formal qualifications, career changers, job seekers, and employees for in-demand roles in the digital world – state-certified, practical, and relevant.
Our programs qualify for future-oriented professional fields in areas such as Artificial Intelligence, Online Marketing, and Digital Sales – flexibly designed, close to the job market, and with real career prospects.
We combine the speed and innovative strength of an EdTech with the reach and credibility of established educational structures.
Through strategic partnerships in the education sector, we have a nationwide infrastructure with several hundred locations, deep institutional trust, and direct access to our target groups via digital and local channels.
We are facing the next growth spurt with clear product-market fit, an AI-first DNA, social impact, and unique market access that no other provider can replicate in this form.
Now is the perfect time to join and help shape the future of education in Germany.

Equal Opportunity

We at Talentspring are proud of the diversity of our team. Hiring and employment decisions are not based on race, religion, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age.
Talentspring stands for a safe workplace and combats discrimination and harassment of any kind.
It is particularly important to us that everyone develops to their fullest potential and experiences no disadvantage whatsoever.
We are proud of our diverse team and ensure that we embody this lived diversity in every position.