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About the Role

JLL empowers its people to shape a brighter way forward by combining world-class services, advisory, and technology for clients. We are committed to hiring and developing top talent, fostering meaningful careers, and creating a sense of belonging.

Responsibilities

• Monitor and process employee requests via internal ticketing systems and communication platforms.
• Maintain and update internal FAQ pages, office guidelines, and operational manuals.
• Serve as the first line of support for workplace-related questions, escalating complex issues.
• Manage the end-to-end process for lost property, including logging, notifying owners, and disposal.
• Oversee the lending and maintenance of office equipment and supplies.
• Manage the inventory and registration process for employee business card orders.
• Coordinate the allocation and clearance of employee lockers and maintain organized temporary storage areas.
• Manage the lifecycle of office access badges, including list integration, inventory audits, and recovery.
• Ensure all access-related tasks are executed according to company security protocols.
• Provide logistical support for office events, such as coordinating meal deliveries and distributing company swag.
• Liaise with other teams such as Mail Center, Facilities, and IT to ensure smooth daily operations and special projects.

Requirements

• Business-level proficiency in both English and Japanese (written and verbal).
• Strong command of office productivity suites (e.g., Google Workspace or Microsoft 365).
• Experience with CRM or Ticketing software is a plus.
• Exceptional attention to detail and the ability to prioritize multiple tasks in a fast-paced environment.
• A proactive, service-oriented attitude with a focus on providing a positive experience for all employees and visitors.

Skills

• English proficiency
• Japanese proficiency
• Office productivity suites (Google Workspace or Microsoft 365)
• CRM or Ticketing software (plus)
• Attention to detail
• Prioritization
• Service-oriented attitude

Location

• Tokyo, Japan

Work Type

• On-site

About the Company

• JLL empowers its people to shape a brighter way forward by combining world-class services, advisory, and technology for clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• JLL is a leading global provider of real estate and investment management services.
• We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
• A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
• Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.