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About the Role

Serve as a subject matter expert in both IT and business domains, identifying, understanding, and defining customer needs, objectives, and business requirements. Collaborate with global IT teams and local operations teams abroad to deliver optimal IT and cloud infrastructure solutions for Tencent's Europe Gaming business. Offer professional technical advisory and support to our Europe business, encompassing solution preparation and evaluation, Proof of Concept (POC), demonstration, and professional service delivery. Drive the adoption of existing IT solutions within the business based on need and value, representing feedback from the business to the IT department. As a key member of Tencent Europe IT team, coordinate business demand and IT requirement review meetings, producing high-quality reports on business requirements and other essential IT documentation. Regularly engage with relevant cross-functional stakeholders (business and IT in both HQ and Overseas), to manage expectations and provide updates on product and project status. Continuously enhance IT product and solution management processes, focusing on improving Speed to Market through initiatives such as process optimization, automation, self-service, and supportability. Define and deliver quantitative and qualitative data-driven analytics and metrics to drive and measure product capabilities adoption, customer satisfaction, and continuous improvements.

Responsibilities

Identify, understand, and define customer needs, objectives, and business requirements.
Collaborate with global IT teams and local operations teams to deliver optimal IT and cloud infrastructure solutions.
Provide technical advisory and support, including solution preparation, evaluation, POC, demonstration, and service delivery.
Drive adoption of existing IT solutions within the business.
Represent business feedback to the IT department.
Coordinate business demand and IT requirement review meetings.
Produce high-quality reports on business requirements and other essential IT documentation.
Engage with cross-functional stakeholders to manage expectations and provide project updates.
Enhance IT product and solution management processes to improve Speed to Market.
Define and deliver data-driven analytics and metrics to measure product adoption, customer satisfaction, and improvements.

Requirements

Self-motivated, articulate, and passionate.
Quick learner.
Collaborative, independent, insistent, flexible, and open-minded.
Knowledgeable, resourceful, and shows initiative.
Customer-oriented.
Able to work at a very fast pace.

Skills

Cloud
AI
Network Security
IT infrastructure solutions
Technical advisory
Solution evaluation
Proof of Concept (POC)
Professional service delivery
Process optimization
Automation
Self-service
Supportability
Data-driven analytics
Metrics analysis

About the Company

Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy.
CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security.
CSIG drives the digitalization of retail, medical, education, transportation and other industries, helping companies serve users in smarter ways and building a new ecosystem of intelligent industries.
Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Opportunity

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community.
We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.