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About the Role
As a Consultant, you will advise statutory health insurance companies and GKV service providers on optimizing, automating, and digitizing their business processes. This includes everything from requirements gathering and conceptual design to implementing new digital ways of working.
Responsibilities
- Independently advise statutory health insurance companies and GKV service providers on the digitalization and optimization of health insurance processes.
- Accompany projects for process automation, software implementation, and digital transformation.
- Analyze existing business processes (e.g., health insurance processes, policyholder processes, claims processes) in statutory health insurance and develop practical target visions.
- Translate requirements from GKV practice into technical concepts, user stories, process models, or implementation specifications.
- Support clients and stakeholders in change projects / change management, assisting them through excellent communication during the entire change process.
- Support change initiatives in classic, agile, or hybrid project management.
- Conduct workshops with specialist departments, IT, service providers, and stakeholders.
Requirements
- Experience with processes of statutory health insurance and an interest in digitalization.
- Experience with software solutions, business processes, or digital workflows in the GKV environment (e.g., policyholder service, claims, contributions, billing, document management, or process automation).
- Knowledge of health insurance business processes or platforms such as BITMARCK/oscare, 21c|ng, ISKV_21c, or comparable solutions is advantageous.
- Ability to work consultatively, structured, and customer-oriented.
- Ability to translate between business departments, IT, and project teams, with strong assertiveness.
- Ability to work independently and find solutions based on experience.
- High level of motivation, flexibility, and willingness to travel.
- Experience with processes of statutory health insurance and an interest in digitalization.
Skills
- Process optimization
- Process automation
- Digitalization
- Requirements analysis
- Technical concept development
- User story creation
- Process modeling
- Change management
- Agile project management
- Hybrid project management
- Workshop facilitation
- Customer orientation
- Communication
- Problem-solving
Location
- Germany (flexible from anywhere)
- Seven locations
Work Type
- Full-time
- Part-time
Experience Level
- Professional experience in GKV processes
- Experience with software solutions in GKV
- Experience with business processes in GKV
- Experience with digital workflows in GKV
Education Level
- Social Insurance Employee
- Health Insurance Administrator
- Specialist Consultant
- Process Manager
- Project Manager
- Requirements Manager
- Business Consultant in the GKV environment
Benefits
- 30 vacation days
- Flexible working hours
- Workation in EU countries
- Mobile work across Germany
- Training opportunities
- Learning Lunches & Nutshells
- Subsidized public transport ticket
- Virtual Welcome Week
- Mentorship programs
About the Company
- We shape the society of tomorrow with our digital solutions, which are made for people and have social relevance.
- We are over 1,400 employees working in interdisciplinary teams at seven locations or flexibly from anywhere in Germany.