Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Practice Manager oversees the administrative, financial, and operational management of the legal practice group, ensuring the delivery of high-quality, cost-effective, and customer-focused legal services that support the agency’s statutory functions and purpose.
Responsibilities
- Oversee and coordinate administrative support to ensure efficient and effective client service delivery
- Manage financial and operational performance, including preparing monthly financial and operational reports and advising on anomalies
- Coordinate and improve practice management systems, policies and procedures
- Support business planning and provide advice on the management of financial, human and administrative resources
- Identify and implement opportunities to improve business practices, quality assurance and customer outcomes
- Manage complaints in a way that promotes responsive client service and continuous improvement
- Build and maintain collaborative internal and external relationships across the legal and professional services environment
Requirements
- Highly capable and professional practitioner with demonstrated experience supporting service delivery in a complex customer focused environment
- Strong strategic thinking, management and administrative skills
- Ability to analyse and report on financial and operational performance to support informed decision making
- Integrity, sound judgement and discretion
- Ability to operate confidently within a multi disciplined legal or professional services environment
- Clear and effective communication with a diverse range of stakeholders
- Ability to build collaborative relationships that support positive customer and business outcomes
- Proactive, adaptable and comfortable managing competing priorities and high volumes of work
- Maintain a strong focus on quality, accountability and continuous improvement
- Committed to delivering high quality, cost effective and customer focused services that align with public sector values and organisational objectives
Skills
- Business or law related disciplines
- Administrative support
- Financial management
- Operational management
- Reporting
- Business analysis
- Strategic thinking
- Customer service
- Complaints management
- Relationship building
- Communication
Location
- Sydney CBD
Work Type
- Ongoing full-time
- Hybrid working options available
Experience Level
- Clerk Grade: Level 9/10
Education Level
- Degree and/or equivalent experience in business or law related disciplines
Salary/Compensations
- $129,464 p.a. to $142,665 p.a. plus 12% superannuation and annual leave loading
Benefits
- Flexible work options (working from different work locations, variable start/finish times, job sharing)
- Various leave options (recreation, parental, and flex leave of up to 24 days per year)
- Career development including study leave and acting opportunities
- Access to Fitness Passport and employee assistance program
- Annual flu vaccinations
About the Company
- At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW.
- The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions.
- We provide a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.
- We support over 50,000 customers annually and manage almost seven billion dollars in customer assets.
- A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.
Equal Opportunity
- Our workplace reflects the diverse community we serve.
- We encourage applications from all backgrounds, experiences, and abilities.
- This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.