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About the Role

As a Service Operations Manager within ABB Electrification's Service division in Japan, you will lead the overall service operations for your assigned area. This role is responsible for developing and executing an operations strategy aligned with the service business strategy, driving customer satisfaction, quality improvement, continuous improvement, and profitability enhancement. You will also contribute to building a stable, high-quality service delivery structure by improving customer engagement quality, optimizing the end-to-end value chain, resource planning, operational risk management, and promoting HSE and compliance.

Responsibilities

Develop and execute service operations strategy for your assigned area
Improve service quality to enhance customer satisfaction and retention
Identify issues and improvement opportunities at customer sites and collaborate with relevant departments
Optimize operations from order to delivery
Manage operational risks and improve business reliability
Drive continuous improvement activities in collaboration with the service execution team to enhance service quality and profitability
Ensure strict adherence to HSE, integrity, and all applicable compliance requirements
Monitor performance through KPI management and implement corrective actions
Introduce and embed standard processes, guidelines, and KPIs

Requirements

Bachelor's degree or above
Ability to conduct business in both English and Japanese
Practical experience in service operations, field service, project management, or related fields
Experience in operations improvement, business standardization, or quality management
Experience in performance management, process improvement, and operations management using KPIs
Highly adaptable with the ability to collaborate with diverse stakeholders
Basic understanding of HSE, compliance, and quality

Skills

Service Operations
Field Service
Project Management
Operations Improvement
Business Standardization
Quality Management
Performance Management
Process Improvement
Operations Management
KPI Management
HSE
Compliance
Quality
Revenue Management
Cost Management
System Design
Business Design
Process Design
Safety Management
Audit Response
Customer Engagement

Location

Japan

Work Type

Hybrid
Full-time

Experience Level

Mid-level
Senior-level

Education Level

Bachelor's degree

About the Company

At ABB, we help industries run leaner and cleaner. We are a team that is empowered to lead, supported to grow, and proud of the impact we create together. We help run what runs the world.
Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.
We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.
We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Equal Opportunity

We welcome people from all backgrounds and experiences.
We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger.