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About the Role

We are seeking a detail-oriented Credit Controller to manage billing and debt collection processes, ensuring accurate and timely invoice submission and payment reconciliation.

Responsibilities

• Create and submit invoices in multiple systems, including insurer portals and direct email.
• Process card receipts and allocate them to customer records.
• Reconcile insurer payments with open invoices.
• Resolve receipt queries to ensure patient invoices are cleared.
• Follow up with insurers via email or telephone for unpaid and underpaid invoices.
• Make proactive phone calls to resolve issues related to unpaid invoices.
• Work proactively to minimize aged debt.
• Capture critical patient record information with high attention to detail.
• Record and maintain accurate system notes on actions taken.
• Create reports to track aged debt across multiple locations.

Requirements

• Previous experience as a Credit Controller.
• Strong understanding of accounts receivable and debt collection processes.
• Excellent communication skills and confidence dealing with customers.
• Proficient in using multiple applications and multitasking.
• Proficient in using web portals and making entries online with high attention to detail.
• Strong communication skills with prior experience in handling credit control queries.
• Strong organizational skills with attention to detail.
• Ability to manage workload effectively and meet deadlines.
• Competency in Microsoft Office, particularly Excel.
• Ability to learn new systems easily and quickly.
• Experience working within healthcare, medical, or service-based industries.
• Ability to work independently within a small and growing team.

Skills

• Accounts Receivable
• Debt Collection
• Communication
• Multitasking
• Web Portal Proficiency
• Attention to Detail
• Organizational Skills
• Time Management
• Microsoft Excel
• System Learning

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• Dependant on experience