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About the Role
Eftsure is seeking enthusiastic, analytical, and energetic analysts to join their growing Verifications Team. This role involves making outbound verification calls and handling inbound inquiries, playing a key part in ensuring clients feel confident in their supplier payments. It's an ideal opportunity for individuals looking to enter a fast-growing operation.
Responsibilities
- Accurately make outbound customer verification inquiries through all call and non-call channels.
- Respond accurately and timely to inbound customer and supplier verification inquiries.
- Complete assigned front-line non-call work activities within agreed timeframes.
- Support continuous improvement by making constructive, cost-effective suggestions.
- Collaborate with other Eftsure Support Teams to ensure optimal outcomes for customers and the business.
- Participate in ongoing training and skills development for professional improvement.
- Ensure attendance and timeliness align with team and customer expectations.
- Ensure personal and team member safety by following protocols and reporting issues.
- Perform any other reasonable tasks delegated by the business or Verifications leadership teams.
- Utilize workplace tools and resources appropriately to mitigate fraud for customers.
Requirements
- Excellent attention to detail
- Exceptionally thorough
- Very strong team player
- Very analytical
- Customer focused
- Polite, friendly, and professional phone manner
Work Type
- Hybrid work model (Office and Work from Home)
Benefits
- Paid birthday leave day
- Paid charity leave day
- Paid floating cultural holiday
- Wellness Benefit
- Professional Development Opportunities
About the Company
- Eftsure's solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier on-boarding.
- Their unique SaaS products enable them to secure an enviable list of clients across a wide range of industries in a very short space of time.