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About the Role

The Technical Support Administrator provides technical support and advice to users across multiple locations, platforms, and technologies, emphasizing exceptional customer service. This role coordinates the activities of Technical Support staff responsible for the operational maintenance of the organization's ICT environment. The Technical Support Administrator (Team Lead) is a key role focused on delivering Technical Field Support and ensuring smooth operations across NSWPF, acting as the primary escalation point for complex technical issues. Responsibilities include coordinating technical setup and support for major events and operations, and involvement in strategic technology initiatives like Azure Virtual Desktop rollout and modern management solutions. This role also involves leading and mentoring a team of 5-9 direct reports.

Responsibilities

Provides technical support and advice to users across multiple locations, platforms and technologies.
Coordinates and guides the activities of Technical Support staff responsible for the operational maintenance of the organization's ICT environment.
Acts as the primary escalation point for complex technical issues, providing expert troubleshooting and guidance.
Coordinates technical setup and support for major events, operations, and other critical engagements.
Involved in strategic technology initiatives, including the rollout of Azure Virtual Desktop and adoption of modern management solutions.
Coordinates Tech Bars to enhance end-user support and streamline device refresh processes.
Leads and mentors a team of 5–9 direct reports, fostering a culture of collaboration, professional growth, and technical excellence.
Guides team through operational priorities while supporting their development and engagement.

Requirements

Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
Successful candidate will be required to undergo a rigorous National Police (criminal history) Check.
Successful candidate will be required to obtain and maintain a Security Clearance as determined by the NSW Police Force.
Attach a cover letter (2 pages maximum).
Attach an up-to-date resume that clearly details your skills & experience as relevant to this role.
Address each of the Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Skills

Advanced technical expertise
Project coordination
Strong leadership skills
Passion for modernising technology
Technical Support
Troubleshooting
Customer service

Location

Parramatta

Work Type

Ongoing
Full-Time

Experience Level

Team Lead

Salary/Compensations

competitive salary

Benefits

Flexible work options
Opportunity to purchase leave
Annual leave loading
Corporate wellbeing programs including seminars and the Fitness Passport
Free annual influenza vaccination
Salary packaging options via superannuation contributions or a novated vehicle lease
Convenient location for public transport and to shops etc
In-house gym facilities

About the Company

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

Equal Opportunity

At the NSW Police Force, we are proud to be an employer of a diverse range of people.
We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au