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About the Role
Boom is seeking a detail-oriented and process-driven Leasing Operations Lead (Contractor) to manage the end-to-end applicant experience for property management partners. This is a new function where you will build the process from the ground up, managing the full applicant lifecycle from document review to final decision.
Responsibilities
- Manage end-to-end application review, including document collection, income verification, status communication, and final decision guidance.
- Issue approvals, conditional approvals, and denials in accordance with screening criteria, fair housing regulations, and FCRA requirements, including adverse action notices.
- Serve as the operational point of contact for property management partners on leasing-related questions, escalations, and move-in coordination.
- Map and document workflows, decision trees, and applicant communication templates.
- Track key metrics such as time-to-decision, document completion rates, and approval/denial ratios to identify areas for improvement.
- Collaborate with product and engineering teams to translate operational learnings into scalable tooling and automation.
Requirements
- 3+ years of experience in residential leasing, applicant operations, or a closely related property management role.
- Hands-on experience reviewing income documentation (pay stubs, bank statements, employment letters) and making qualification decisions.
- Working knowledge of fair housing laws, FCRA requirements, and adverse action procedures.
- Strong written communication skills for applicant- and partner-facing messages.
- Highly organized with the ability to manage multiple open applications and partner relationships simultaneously.
- Comfortable operating in a fast-moving startup environment where you are building the process.
- Experience with property management software (AppFolio, Yardi, Rent Manager, or similar) is a plus.
Skills
- Process documentation
- Process optimization
- Applicant processing
- Income verification
- Document verification
- Fair housing laws
- FCRA requirements
- Adverse action procedures
- Written communication
- Organization
- Time management
- Collaboration
- Property management software
Location
- US
Work Type
- Contractor
- Full-time (potential)
Experience Level
- 3+ years
Benefits
- Competitive salary
- Stock options
- Full healthcare coverage (health, dental, vision)
- 50% dependent coverage for healthcare
- 15 days of Paid Time Off (PTO) per year
- 3 sick days
- All US federal holidays (11 in total)
- Company-issued laptop/MacBook
- Company-sponsored training & development
- Regular off-sites, retreats, and other company-sponsored events and travel opportunities
About the Company
- Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding.
- Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting and rent payment reporting, supported by integrations with the largest property management systems (PMS).
- Boom serves renters through the Boom App and property managers via the Boom Platform.
- Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon).
- Backed by investors such as Starting Line, Clocktower Ventures, Mischief VC, Gilgamesh Ventures, and angels such as William Hockey and Harry Stebbings.
- Boom has been profiled by Inman, Business Insider, HousingWire, and more.