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About the Role

This role is critical in helping Koala expand into the business sector and achieve future revenue aspirations. The focus is on acquiring and developing enterprise accounts in the accommodation, property, and development sectors, aiming to become the first-choice supplier in the sleep category.

Responsibilities

• Create, develop, and implement operational strategies to support overall B2B goals.
• Create and execute action plans to achieve strategic objectives.
• Identify and leverage opportunities, with a special focus on the accommodation, property, and development sectors, utilizing both cold calling and warm lead approaches to drive new business.
• Lead the B2B team, ensuring priorities are met efficiently and effectively, setting clear performance goals, and providing feedback and coaching.
• Negotiate and close sales opportunities, encouraging long-term relationships with key decision-makers through regular contact, meetings, and ongoing support.
• Identify and enable marketing initiatives to create stronger awareness in the Trade & Commercial sector and drive new lead generation.
• Oversee day-to-day operations and support the B2B Team with business inquiries, ordering, and fulfillment.
• Monitor and analyze KPIs for continuous improvement, actively reporting on leads and opportunities weekly and monthly.
• Build relationships and collaborate with internal stakeholders, continually working on process improvement for efficiency and scalability.
• Take ownership and proactive measures to drive a great customer experience for B2B customers.
• Ensure compliance with relevant laws, regulations, and company policies.
• Lead initiatives to integrate new technologies and systems to enhance operational efficiency.

Requirements

• Degree qualified in a relevant Business or retail discipline.
• +10 years proven experience in B2B operations or a similar strategic role.
• Strong understanding of operational processes and best practices.
• Excellent strategic thinking and problem-solving skills.
• Autonomous and proactive nature.
• Strong leadership and team management abilities.
• Proficiency in Microsoft Office, CRM software, and operations management tools.
• Fluent in Japanese and English.
• A positive attitude and "people person" is a must.
• Relationship-building skills to deal with business partners across broader cross-functional teams internally and externally.
• Understanding of Japanese business culture.

Skills

• B2B operations
• Strategic planning
• Sales
• Team leadership
• Negotiation
• Marketing
• Operations management
• KPI analysis
• Process improvement
• Customer relationship management
• Compliance
• Technology integration
• Microsoft Office
• CRM software
• Operations management tools
• Japanese language proficiency
• English language proficiency
• Relationship building
• Japanese business culture understanding

Location

• Omotesando

Work Type

• Hybrid working options

Experience Level

• +10 years

Education Level

• Degree qualified

Benefits

• Hybrid working options
• Freedom and autonomy
• Flexible working hours
• Work from home options
• 20+ days annual leave
• Generous time off for volunteer, parental, Koala life leave
• Social activities
• Free Koala products
• Learning Management platform access
• Individual and team growth budgets
• Dedicated growth days
• Employee Assistance Program (EAP) with unlimited sessions for financial, work, relationship, family or wellbeing support

About the Company

• Koala is a global furniture brand bringing Australian design and innovation to the world.
• We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place.
• We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life.
• That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected.
• While we’re a household name in Australia, our journey on the global stage is only just beginning.
• Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK.
• As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability.
• We are a BCorp Certified company.
• We have a WWF Partnership.
• We are a member of SoftLanding.
• We are committed to 1% for the Planet.

Equal Opportunity

• There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity.
• So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
• We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.